Running Head: MENTON BANK
Menton Bank
Step 1 Menton Bank had historically focused on corporate businesses, an its share of the retail consumer banking business ha declined in the face of a aggressive competition from other financial institutions. Menton Bank’s new focus is on customer service, trying developing a stronger consumer orientation at the retail level. The goal is to seize the initiative in marketing the ever increasing array of financial services now available to retail customers (Lovelock, Wirtz, pg. 521)
Key Facts * The head of customer service representatives (CSRs) has stepped down and the position is open. * Karen Mitchell, 24 year old customer service representative, who had applied for the soon to be
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* She anticipated that top management would want to extend the program system wide after making any modifications that seemed desirable
Step 2 The root problem for Menton Bank is deciding a new Customer Service Representative that will help develop a stronger customer service orientation, enlarging the tellers’ responsibilities to include selling activates. Menton’s three candidates for the new position all thrive in certain categories to fill the position, but lack in others. Menton Bank is looking for the best well rounded candidate to fill the focus on a customer service.
Step 3 Each candidate has great experience at Menton bank. They all flourish in different ways in there positions they have. Karen Mitchell problems is “she simply refuses to sell.” With the new direction Menton is going, this is a big problem for Costanzo and Reeves to appoint her the new position as head of CSR. “I did try this selling thing but it just seemed to annoy people. Some said they were in a hurry and couldn’t talk now; others looked at me as if I were slightly crazy to bring up the subject of a different bank service than the one they were currently transacting. And then, when you got the odd person who seemed interested, you could hear the other customers in the line grumbling about the slow service” Mitchell said. (Lovelock, Wirtz, pg. 524) Jean Warshawski had issues with accuracy, tardiness, and chatty. “Reviewing her evaluations over the pervious three years,
Hanson is outlining the position of a Customer Service Representative. As an employer, making a good hire depends on of having a positive interview experience with a preferred candidate. Employers must not underestimate the impact of a well-planned interview or interview process. When hiring for a particular position
The Second Bank of the United States was the countries national bank founded in 1816; this being just five short years after the first national bank expired (1833 Andrew Jackson Shuts Down Second Bank Of The U.S., n.d.). The first national bank was created by Washington and Hamilton in 1791 to house all federal funds. Jackson took office in 1829 and launched an investigation into the policies of this bank and the funding. Jackson, fought for the common man, not just the rich. He did not like his findings due to this and ordered banks closure in 1833; this is what is referred to as the Bank War. He also went as far as to veto an attempt by Congress to make a new branch of the bank, this and other reasons he had a spilt cabinet. Once closed he
How do the candidate's performance, potential, or personal qualities compare to those of other well-qualified individuals in similar roles? Please provide specific examples. (300 words)
The recruiting and development process should be a top priority for Ashley Wall. In the short term, Ms. Wall should focus on recruiting internal applicants to improve productivity. Internal applicants have less turnover then external applicants. In the long term, Ms. Wall should ensure that the skills that are utilize to evaluate future foremen are directly related to the job. For example, great communication and interpersonal skills should be important skills that are considered during the recruiting process. By making these simple changes, the team communication processes should improve. Furthermore, new foremen should feel better equipped to handle their jobs.
Through the years, City National Bank 's growth as a banking and financial company has been sustained by a dedication to superior customer service. It can only be
I am interested position as a teller, at Wells Fargo. I believe within receiving one of these positions I will enhance my quality of communication with customers and it will assist me to become a more outgoing person. I have experience in volunteering for a church youth group on planning fun activities for the children, an athletic sports wear company that taught me how to handle hectic work environments and worked in medical offices to accompany people’s needs. With these experiences I have gained, I will try to offer the best customer services. It would be an honor to be part of your business. I am a dependable and diligent team-player who will appreciate the opportunity to work with your business. My ability to relate and understand others
Prior to this, she had worked as a Bank Teller for Huntington Bank. She would perform excellent customer service, accept and withdraw cash, and up sale clients on product. She left this position when this location had a mishap and she felt it was best to leave. She did leave on good terms.
It is vitally important for any organization to hire the best candidates for their company. “The hiring approach or strategy is imperative to any organization seeking to dominate or sustain themselves with-in their market-place.” (Sullivan, Dr. John, July, 25, 2011).
9) Is there anything else I should take into consideration before hiring Ms. Martin? Ms. Martin has proven herself to be a leader and friend. She has always been willing and able to go above and beyond to assist all students at Western Kentucky University and the community. Keira “Kede” consistently produces high-quality work. Creative and passionate about higher education, teaching, and social justice issues, she actively contributed to campus events. On a personal note, Keira is a funny, warm, intelligent person who openly shows she cares for others. I know she will do well in any position she is blessed with.
At Wells Fargo, teamwork and sales are important skills needed in order to succeed as an employee. At Wells Fargo, I plan to incorporate a system where each employee gains the skills necessary so that each task runs efficiently. To begin, I will start observing each banker’s, and each teller’s normal routine. I will be listening carefully to the conversations the tellers, and bankers are having with customers. As an observer, I will be taking notes on what the employee’s strengths and weakness are when lobbying to a customer, and working with coworkers. I will continue this process for a week. Once the week is completed, I will have one on one meetings with each employee. After the employee’s one on one meeting is complete, a proposed course of implementation will be to having each employee sign my notes, and receiving a copy. Once signed, they will be aware of their strengths and weakness. It will be clear on what they must improve.
I have provided customer in some form all of my life. I would love to take this history fast forward into a 21 century company. I feel that customer has become very innovative with the change in modern society with the onsite of app to you technology. I would love to a part of
The Hatton Garden Safe Deposit Company, in London UK, was broken into April 2015. The underground safe deposit facility burglary was been valued up to a total of £200m in stolen items. The theft was investigated by the Flying Squad which is a branch of the Specialist, Organizes & Economic Crime Command within London’s Metropolitan Police Service.
I choose this job posting because it is an organization I have worked at as a teller since November 2013 and after I left for UNI I have worked there every Christmas and summer break. So, I have a good idea of how management operates, their formal structure and design, and their culture. I have always enjoyed working at CUSB Bank but have never analyzed my person values against theirs and I would like to see if I would actually make a good fit for a career.
Boondocks National Bank was bringing about misfortunes and was nearly being converged with another bank. The originator's relative and CEO were going to resign and the board was searching for somebody who could turn things around. Name of Ross Abernathy came up. After wavering Ross took the test. He should make a group of twelve individuals comprising of four individuals each from FNB, Chicago group and outside specialists. He was requested to play out specific decisions to give workforce the vision, to create execution objectives and models and to get them to where they make requests on themselves or to get another best group. Stood up to with every one of those commonly contradictory decisions, Abernathy sat down to investigate every option. In the time traverse of three years he should target new tasks like charge cards, benefits finance plots, explorer's check, worldwide managing an account to enhance gainfulness and change the geriatric approach of staff.
My experience growing up with parents who didn’t know much about money will make me an excellent fit for the position. Growing up, I had to learn about checking, saving, credit cards, loans, and the concept of money at a very young age if I wanted to be financially successful later on in life. I research hours on end about checking, saving, credit cards, and loans and thus later on opened my own bank account and credit card at an age of 18, all without a cosigner. In today world it is