Mercy Maricopa Integrated Health: A Case Study

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Unfortunately, my workplace does not have any trained interpreters on staff. Currently, the RBHA, Mercy Maricopa Integrated Health, requires that language service go through AKORBI. This business offer interpreters for 170 different languages. This means that our agency will request an interpreter when required for clinical and/or non-clinical meetings. We also have access to phone interpretation services through Volance Interpreter. However, at times, since we have Spanish speaking staff, we will use our staff as interpreters. The RBHA will only pay for interpretation services if the ‘interpreter’ passed both the verbal and writing Spanish test. As for witnessing family members interpret for the client, I have heard of horror stories; however,
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