Methods, Tools, Resources Necessary to Effectively Troubleshoot

A methodical technician while listening to the customer surveys the area for any obvious problems that is associated to the customers concerns. The technician will always engage the customer to try to either recreate or identify what happened. This thought process allows the methodical technician to drive the troubleshooting in the correct way, so there will be minimal down time or loss of data. Having the correct tools and publications on hand as well as the full story from the customer will allow the technician to drive down to the problem and effectively solve it. Giving the customer a positive experience with the technician to include gaining his trust for the next issue should arise.

As stated in this case, the customer services business has grown doubled in the past five years as the advancement of technology allowed employees to investigate most software and hardware system faults from the center through remote monitoring. However, as the business grows, there are possibility of increasing work load and pressure that causes the rise of those negative feedbacks from both customers

We first looked at finding the right problem to solve, defining the problem and analysing the problem and developing possibilities. We then looked at selecting the best solution, implementing the solution and then evaluating and then Learning from this. Within my job role we come across a vast array of problems DNA samples Etc. We will then look at the problem and look at what the best solution to solving the problem. E.g. Our team of Crime Scene Investigators are dispatched to a crime scene. Suspects are taken into custody but can be held only for a short period of time. We have to act quickly to solve the crime using forensics and working with the police in order to bring justice. We are required to use Comprehension, deduction, communication and problem solving skills that are

Majority of telephone complaints or concerns are routed to the customer service specialist. Depending on the nature of the issue or concerns the calls are then routed to case management, in which in some instances are then routed to the interns depending on the nature of the call. All calls are monitored and documented as well as sent to driver coordinators and management. Client concerns and complaints must be addressed in a timely manner.

Time is usually a critical factor when I’m troubleshooting an on-site problem. Users need to be back online quickly, and I usually have plenty of other jobs waiting. Because of this, I try to diagnose the problem as quickly as

An analysis happens when you evaluate something and then break it down and interpret it for your audience. When you analyze something, you are observing it and then deciding “this thing means this”. Many things can affect someone’s analysis, such as stereotypes, culture, and past experience. We often analyze things in our day to day life without even realizing.

TEKS:6.1.B use a problem-solving model that incorporates analyzing given information, formulating a plan or strategy, determining a solution, justifying the solution, and evaluating the problem-solving process and the reasonableness of the solution;

Listening to complaints and explaining the options in a clear and concise way when dealing with customer enquiries.

Problem solving is defined as a process of finding solutions to difficult or complex issues. These issues occur almost daily for most people in the world. Most of the time we are conducting the steps to solve a problem without even realizing it. In the Marine Corps the number of issues that occur seems never ending, however, the steps of problem solving never change. I have been faced with multiple situations with in my career that have required me to use these problem solving methods and I am sure I will continue to come across issues even after my time in the Marine Corps. Nothing in life is ever simple the process of solving problems allows us to look at life in a different way. To me problem solving is a new look at our lives if we stop and think about the problem at hand it allows us to

Analyze the problem/situation by identifying the pertinent facts vs. assumptions. Ask yourself three questions: where did the facts come from, how do I know they are correct? Are they a final, reliable reality or an interpretation or an assumption? Be sure to identify your assumptions explicitly. What models or concepts are most useful to understand the problem?

Analysis- the breaking down of an article or essay to more easily understand it. Analyzing an article or essay with just a few simple steps is by far the best way to fully understand the meaning of the article or essay and where it came from. Analyzation is one of the three components of critical thinking and the steps of analyzing an article/essay include looking at the thesis, finding the author 's purpose and the author 's methods, and evaluating the author 's persona. While analyzing an article, a few questions you may ask yourself are “Is the author making a solid point?”, “Why is the author writing this article/essay?”, “Is the author trustworthy?”, and so on. Analyzation could help build upon your own opinion or form objection to your opinion; although, an article/essay may need to be read more than once to get everything out of it. A point may be missed here and there if it is only read once or it may even be understood better when read more than once. Article and essay analyzation is truly the only way to get the most important information out of or from an article or essay.

To investigate an incident is, technically, to follow an approved methodology in collecting evidence, analyzing the causes and contributing factors, and, finally, to configure a consistent and the most plausible conclusion within the four main areas: Act of God, inadequate design, poor management, operator failure.

There are many different strategies that good problem solvers use to solve a problem. The steps of the problem solving process are systematic and organized. First, take your time and identify the problem very carefully. Do the research, and become informed about your subject. Few good problem solvers solve problems fast. Life choices need to be supported with well thought-out

Face-to-face discussions are the foundation of human communication; once established, it allows us to build trust, clearly articulate our ideas and minimize misunderstanding.

When a client has an issue that needs to be addressed the current process is to accept an online form or take a phone call. Once the issue is entered into the system it is directed to the “appropriate” department. The breakdown begins here. Their current trouble ticket process is as follows. A customer phones or issues a request online and is given a number which is then assigned to the next available employee. The tech then attempts to correct the issue/problem and the ticket is closed. Seems fairly full proof and efficient, or is it?