Metropolitan Airport Crisis Communication Plan

Advances in communication technology give the crisis teams the ability to reach out to communities and rural areas using reverse phone calls and the emergency broadcast system. Traditional communication methods, such as television and radio, allows the crisis teams to distribute correct information and help reduce the effects of errors that can be communicated through news spread by word of mouth.

Supplies could be needed in one area, but without communication that area might not be able to reach out for those supplies. Communication amongst first responders is important for information sharing, so that information can flow between different jurisdictions and agencies. When looking at the efforts of first responders, communication is the one constant variable, which without communication all efforts would be in vain. (Newman & Clarke, 2008) The National Incident Management System (NIMS) places an emphasis on the importance of communication when dealing with response efforts. The National Incident Management System shows how having a unified command systems can benefit the response efforts to disaster. However, without proper and efficient communication, a unified command system cannot proceed efficiently.

Timely and accurate information is essential during a terrorist attack and a natural disaster. Therefore, the government must inform the public of all events. However, officials need to be mindful of the information that is released could expose intelligence in an ongoing investigation and put lives at risk. Crisis communication is a fine line of keeping the public informed and placing them harms

The third step is to organize and train a crisis communication team, and establish a crisis communication center. The eight people listed above comprise the crisis communication team along with the Director of Emergency Management (DEM). The DEM shall conduct training exercises throughout the year, which informs the members about their specific assignments and how they will accomplish these responsibilities. Less complicated exercises are discussion based, such as seminars and tabletop exercises; whereas, more complex exercises are operations based, such as drills and full-scale

Communication is widely regarded as one of the most essential elements in successfully managing an emergency situation. The dissemination of information, which is both timely as well as accurate, to the parties concerned goes a long way to lend a hand in ensuring that the recovery activities in an emergency situation, together with its management takes place effectively. For that reason, five critical assumptions are used to provide the basis of disaster management strategy.

Developing alternative means of communication to manage and control disaster response efforts effectively, ensures timely response actions are employed. These alternative communication

To improve safety we will need to look to see if any changes need to be made with our CMT, crisis management plan, or training requirements (Crandall et al., 2013). Do we need to appoint more members to our CMT in the event of an “active shooter,” or maybe a new employee has a military or law enforcement background that could be useful in managing this type of crisis? Using a cell phone during this crisis is not safe, so an alternate way of contacting the CMT and communicating will need to be developed (Crandall et al., 2013). Being familiar with planned strategies can help improve safety during crisis.

Immediately following the September 11th attacks, the airline industry was severely damaged with a four day shutdown of the national aviation system. Across much of the United States and Canada, flights were grounded. Airlines and airports that did not have dedicated ground crews and additional

Fagel, M. J. (2014). Crisis Management and Emergency Planning. Boca Raton, Florida, USA: CRC Press.

Both the planning and implementation elements of a rigorous crisis communication plan focus on the development of the Crisis Management Team ( CMT ), the flexible execution of tactics, and the critical need to be linked strategically to the executive table.The key to ensuring flexibility, and to ensuring that a crisis communication plan will survive intact, rests with the

Emergencies are inevitable. Whether they result from natural disasters, hazardous spills or accidents, or even purposeful acts of terrorism towns, cities, counties, states, and nations need to be prepared ahead of time with an effective course of action. The book, Emergency Response Planning for Corporate and Municipal Managers, written by Paul Erickson, challenges agencies and readers to assess the pieces that must be addressed to be effective in responding appropriately to emergencies. In this course, a few of the aspects of management that I learned about were the different types of emergencies, the necessary components of an emergency plan, how to set up a incident command center, and the need for and type of protective gear. Considering that I have been interning for the past two years at a large church that sees over 15,000 people attend each weekend, it is imperative to have a working knowledge of the things that can go wrong and an understanding of how the church can step in to assist the community in a disaster. Having an awareness of potential community threats is a must for the church to continue to be the light of the world and to be available to people in crisis.

Government intervention is imperative in the airline industry to ensure passenger safety and security. Airlines procedures are

As mentioned in the reading, due to the deteriorating weather caused at the New York’s John F. Kennedy International Airport, critical constituency issues were arising within JetBlue’s customers and their own employees. More than 250 of its 505 flights daily canceled and had an outcome of 1,200 flights canceled between February 14 and February 19 (Argenti, 2016, p. 105). Because of the widespread of cancellations, this caused loss of baggage’s which enraged customers. However, one of the biggest errors that caused constituency issue was when JetBlue trapped their customers inside the plane for over nine hours before they were taken to their terminal (Argenti, 2017, p. 104). These issues ruin JetBlue’s reputation within their potential customers because they now feared that they could lose their baggage, have their flights canceled or even worse, be trapped inside the plane for numerous of hours.

The response to any emergency is considered to be very critical and therefore should be as efficient as possible. In the healthcare sector, responses to situations are counted by the seconds. From natural disasters to epidemics, the only chance left to respond to any of this occurrence could only be counted in seconds. That means life is either saved or lost in a matter of seconds. Putting in place certain responses to these unexpected occurrences, such as crises management communication plan, help save lives and arrest crises from aggravating. Failure to have crises management communication plan is considered by many commentators to be a crisis in itself. Accepted medical care is highly dependent on effective communication between healthcare providers and the patients; among healthcare providers and the outside world. The characteristics of crises make it necessary for prior planning and effective communication among stakeholders in the health sector (Klaene and Sanders, 2006; Ronen, 2006).

Over the past few decades, the significance, magnitude and consequence of risk management and communication have been brought before the world over and over again in a number of situations related to health, terrorist activities, natural disasters etc. When one turns the pages of history, it is rather obvious that lack of planning and absence of resources due to unpreparedness makes it difficult for the concerned authorities to manage an emergency or epidemic a problematic and traumatic task. The chaotic situations can turn out to be more nerve-racking and tense when preparations are not made before hand (U.S. Department of Health and Human Services 2002).