Mgm Grand And Hr Processes

1594 WordsJul 15, 20157 Pages
MGM Grand & HR Processes MGM Grand first opened in 1975 as Marina Hotel and Casino. Krik Kerkorian bought Marina in 1989 and changed the name to MGM Marina. In 1990 the Marina closed its doors for expansion on its newly bought 100 acre, to become the city’s largest entertainment center. There was a total number of 1,500 workers whom put in 12,000 hours, with construction costs averaging $1 million dollars each day (A2Z Las Vegas). In 1993, MGM celebrated their reopening with a total collection of 5,005 rooms and worth $1 billion dollars, which made MGM the largest hotel in the United States (A2Z Las Vegas). MGM had approximately 112 acres, 171,500 square feet of casino, 8 restaurants, 5 lounges, 23 retail shops, and 158,000 convention…show more content…
The mission statement MGM Grand has is “MGM Resorts is the leader in entertainment and hospitality – a diverse collection of extraordinary people, distinctive brands and best in class destinations. Working together, we create partnerships and experiences that engage, entertain and inspire” (MGM Mission Statement). As for their goal in customer satisfaction, they believe there is nothing more important than satisfaction. There is an open line of communication with employees and customers, to which there are several ways communicate experience and feedback via email, telephone, or U.S. mail. For improvement within the company MGM focuses on achieving sustainability with their goals through putting all their efforts on five key areas. The five areas drive them to continuous improve with results of best practices that have implements and properties reducing annual emissions. Energy and water is one key practice, to which over the past 5 years MGM has saved over $300 million hours of electricity, 500,000 natural gas, and saved 1.9 billion gallons of water. Green building is another area where they have reduced annual emission by 100,000 metric tons. Next they achieved an overall recycling rate of 37.9% and 14,000 tons in waste in the area of Waste and recycling. At MGM they also used the recycling to help meet the needs at local schools for supplies by implementing a “Teacher Exchange Program” which meets the supply chain, outreach and education (MGM
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