Mgmt 591

Key Issues for Amazon. The key issue for Amazon.com is that the company’s median tenure is 1.0 years according to the article, “Why Google and Amazon Employees Are Out The Door In Barely A Year” by Anya Kamenetz. Having a high turnover rate can be very critical to a company’s downfall; therefore, the question here is why is Amazon’s employee turnover so high? MSNmoney published the article, “6 reasons Amazon employees burn out so fast” which gives some insight to why so many employees leave this ever so growing company. The main reason would be because of the CEO, Jeff Bezos. According to the article, Bezos is very freighting to

In the article, “Amazon.com is a 21st century Deal with the Devil” the author Amy Koss makes her piece an argumentative writing. She tries to persuade the reader that the company, Amazon, is cruel and untrustworthy. The author states,”They’re offering deals and deeper discounts, closing branches, consolidating staff, trying to fend off the inevitable. According to the feds, there have been 60,000 retail jobs in just the last two months.” I disagree with the author’s statement and believe that Amazon is just doing what they have to do, so they can make money and build a stronger business. It isn’t exactly Amazon’s fault that other businesses are closing making people loses their jobs. The other businesses must have their prices very high, making

Amazon employees are left feeling angry because they are being given low-paid wages for overworking. This effects Amazon heavily as they are having employees leaving the company and the company it's self has to bring in agency workers as temporary employees. This would mean

Amazon has earned a great reputation in customer service for allowing customers to shop without face to face, avoiding talking to a customer’s service representative agent on the phone, everything it done online. Sales clerk does not exist, everything is ordered with a click of the mouse, and arrives extremenely quick in the mail (Cohen, 2009). Amazon at interval has gotten involved with the customers when they can have too. According to Green, H. (2009), “Amazon stands out most markedly from other companies, and helps explain how the company earned the No. 1 spot on Business Week’s customer service ranking this year”( para. 1).

Unfortunately, Bezos autocratic style has had profound effects on Amazons culture. Perhaps most importantly, Bezos has created a culture of metrics. Consequently, it has led to a competitive atmosphere, which has created an uncomfortable working environment for many employees. For example, some employees have sabotaged their cohorts

Amazon.com is a customer centric company. They put more effort in improving their system to make the experience of customer more comfortable so that he keeps on returning to the website. Jeffery Bezos who is the founder of the Amazon.com started this company after seeing the use of internet increasing rapidly.

It provides a structure to capture the linkage of organizational activities that create value for the customer and profit for the organisation. It is particularly useful to get across the notion that operations and the other activities must work cross functionally for optimal organization performance(Chase et al. 2007).

There are far more effects than what might meet the consumer’s eye as local businesses close their doors. For example, when the doors close on a department store, that leaves anywhere from one hundred to two hundred employees without a job. With 8,600 stores closing this year alone, that is upwards of 860,000 people unemployed. Those people have to go out and search for another job in a world that cannot meet that demand. Employment opportunities are shrinking in numbers because of the global online retailers. People have been led to believe that Amazon and other online retailers are creating a significant number of jobs that make up for closing businesses. That is far from the truth. Leon Kaye (2017) said, “It was estimated that Amazon employed over 145,000 people at the end of 2015. But, on the other hand approximately 295,000 jobs that have been lost at brick-and-mortar stores.

Its diversification and low cast strategy will help it build up an image and goodwill which will pay its fruits in near future. The strategy to partner with traditional retail partners in which amazon.com will utilize its retailing technology to build and host the traditional retailer’s online store will also be helpful as it enables Amazon to enable various brick stores to go virtual. IT innovations done in order to provide services like customer service, inventory management, fulfillment and logistics service in its already established state of the art digital infrastructure will also help them in creating a difficult entry barrier for competitors. Use of long-term debt to cover its cash expenses requirement though causes financial stress in short term, in long term economies of scale achieved will generate more benefits than expenses incurred. I would suggest Bezos to maintain its market leadership position both in terms of technological innovation as well as customer

Amazon.com: The Brink of Bankruptcy Jeffrey Bezos, formerly a senior vice president for D. E. Shaw & Company, founded Amazon.com in 1994. D. E. Shaw is a Wall Street-based investment bank, and Mr. Bezoswas assigned to find good Internet companies in which to invest. During the summer of 1994, he stumbled across a Web site that showed the number of Internet users was growing by 2,300 percent per month. He quickly realized the vast potential of the Internet, and began putting together a list of possible products that he could sell on the World Wide Web. He eventually narrowed his list to music products and books. Although music products and books both had enormous potential, he eventually selected books because he believed that he could

Amazon, a powerful company, has challenged many of its competitors and nearly causing them to go bankrupt. Jeff Bezos has taken amazon through changes and seemingly all for the better.

It would be virtually impossible for a new company to reach the magnitude of inventory and status that Amazon maintains. When visiting Amazon, the number of products and services it offers is mind-blowing. Amazon has been in the internet marketplace for about thirteen years now; it would be extremely difficult for a start-up company in the industry to raise enough capital to even compete with Amazon on a lower level. The experience of enjoying low pressures from new entrants make Amazon believe that their absolute competitive advantages in patented technology, such as 1-Click ordering, operational model and “sell anything” mission could be directly copied and even leveraged in the foreign markets where the online retail industry have not developed or matured.

The objective of this case study is to outline and provide a brief overview of Amazon.com’s (Amazon) mission, strategic direction, core competencies, relied technologies and their future impact of new technologies, and how management and use of consumer data will impact future business.

According to Kotter and Heskett, Amazon’s corporate culture can also be described as adaptive due to its need to be receptive to change. Staff and management are also encouraged to be entrepreneurial

While Amazon faces many issues in a rapidly changing economic, political and global environment, this paper will focus on how Amazon can increase loyalty among its customers and continue to differentiate