Military Customer Service Training

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

care of soldiers. Customer service is not just a job. We have an impact on soldiers’

Due to the ever changing landscape of the business world many employers often send their employees to attend trainings and seminars. Though this specialized training sessions are costly the return a company gets from it is worth the investment. A company that constantly sends its employees to school to acquire a fresh and new ideas has a greater advantage than a company that do not offer such benefit.

Organizational analysis “involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities” (Noe, 2013, p. 114). Organizational analysis has determined that retraining needs to occur in several key areas. Training will be given to managers, on improving communication, motivating and retaining employees through coaching and individual pathway development, with a

Off-the-job training this is when employees are training away from the actual work place, its normal events consist of lectures, case studies and role playing. The advantage of this is that employees would be in a positive and calm environment where they would be able to take in essential valuable information needed and would be able to concentrate by not being as stressed.

I’m in good physical shape and can stand for long periods of time without need for rest. I have customer service experience that can assist me in any day-to-day activities concerning customer relations within the company. Overall I’m very passionate about immersing myself in theatre and getting first or secondhand experience about the workings within a successful theatre school and company. I don’t know that it would benefit in any straightforward manner but I was a transporter and a cop in the Marine Corps. What I mean to convey by that is that I’m used to giving my all to everything that is required of me. The difference between that job and my future work for this theatre school and company is that that was a job, while this is a passion

Training transfer means that learners are able to “transfer” their knowledge and skills learned in a training session back to their jobs. The importance of training transfer cannot be overemphasized. Organizations spend billions of dollars each year on training, yet only a fraction of that investment results in improved performance if training transfer is not supported by stakeholders (i.e. any individual or group that has a “stake” in the transfer of training). These include managers, peers, customers and the employer. Stakeholders also assume responsibility for supporting transfer.The goal of training is not simply to gain knowledge and skills, but to transfer learning into performance, which in turn leads to improvements in agency results. Training transfer is not an event; it is a dynamic and complex process that requires planning. The use of effective transfer of training principles can help maximize the effectiveness of training

Most organizations do not follow-up on the benefits of training as regards staff performance. As a result of this they don’t take training and development as an important factor in organizational growth and survival. Most manages do not know how to assess the return on investment in training, nor are they equipped with the necessary management tools to monitor the decision making process of such investment. It has been discovered that training and development budget is the first cut when the organization is faced with difficulties because most of them are of the opinion that investment in the area of training and development is not linked to the bottom line of the business. Globalization and rapid technological development has changed the conditions for companies and increased competition in the world markets. The quality of a company’s human resources is the key driver for sustained top-level performance. It has become crucial to continually invest in human resource development in order to guarantee success in the global market. As earlier said, managers engage in minimal training thereby not giving quality training to their employees, this in turn affects the overall outcome of the training and the performance of the staff. Most organizations that have a competitive image see more reasons to train their workers than those who are on the lower rung of the ladder of recognition, but training and development is still needed to create a niche. In the light of the above,

According to the case by Pavelek (2012) (as cited in Tiem, Mosley, & Dessinger, 2012, p.111), a time when organizations frequently outsource their training rather than maintain it as an internal department function, the training team of

- Enable the employee to attend an internally offered training session. This session can be offered by a coworker in an area of their expertise or by an

Similarly, Longenecker and Fink (2005) assert that the benefits derived from training are manifold, and these include; exposure to new and better practices and ideas for application, leads to reflection, self-appraisal and retrospection, motivates employees to improve performance, encourages career development planning, helps identify specific performance problems and challenges an employee to think differently, to name a few. Other benefits are a more flexible workforce, improved performance of existing employees, decreased supervision, higher skill levels and reduced learning time, thus reducing learning costs, improved organisation morale, and to ensure for succession (Molander 1989).

This is because a lot of organizations are not focusing on training because it is not their lead business. Hence, with an outsourced facility, they can manage and help in this area. The next strength of this outsourced facility is for the recruitment and selection. The fact that it will be done outside of the organization, it means that the outsource facility have higher understanding on the job market, skills, salary range and more. This can provide the relevant organizations with relevant recruitment and selection without making the organization to suffer from paying more than what it needs to be to a recruit with the skills

To protect competitivenes has been gotten hard with globalization. Because of this reason, companies give big importance to training programs. Because they know that

A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.

At the top most level, the environment in which the industry is operating is in focus. The industry's environment is a host to a company's list of potential competitors and other vital factors affecting an organization that may be externally induced. These factors play an important role in affecting the speed or velocity with which training is brought in an organization. This has great repercussions for general managers who are to manage the timings of introducing training strategies into an organization at both the administrative and individual levels. Sometimes, the external environment is favorable for experimenting new things and bringing training first and sometimes the industry only welcomes training strategies that have been tried and adopted by others (Porter, 1980). Hence there seems to be an independent yet interrelated relation that exists between individual and/or