Mission And Mission Statement For ACM Valet Parking Company

In every restaurant’s serving process, there is always room to improve efficiency and service quality for customers. We have created a process flow chart, a check sheet, and a service blue print for Olive Garden’s customer service. These tools help us identify problems and indicate possible improvements to better serve customers. Below are our proposals for improvements in four identified areas.

The employee especially concerns management because in customer service, the success of the products depends on the delivery. Thus, service organizations rely on their employees to create memorable experiences that develop a loyal customer base and ultimately carry out the organization’s strategic initiatives (Longstreet, Sturman, & Walsh, p.4, 2010). The group that will be receiving training for the training needs analysis will be the front of house staff. This staff includes: hosts, servers, bartenders and takeaway. This staff is considered the “front lines” and is directly in contact with customers on a daily basis.

This is a campaign to stop lack of respect show to service users and to ensure that their dignity is maintained through good and positive service. It encourages challenging of poor service or lack of respect.

4) Show respect and attention to the caller. "How may we assist you today Mr. or Mrs.______?"

" Courtesy is the responsibility of every employee. Everyone is expected to be courteous, polite and friendly to our customers, vendors and suppliers, as well as to their fellow employees. No one should be disrespectful or use profanity or any other language which injures the image or reputation of the Dealership."

- The type of working environment I see myself in is one with consistency, but also has room for change and flexibility. Consistency is important to me because I like having at least a basic structure to work with. With marketing being my major I know that there are basic structures and concepts people in the field go by, but outside of that allows for the creativity. I like to think of myself as a creative person. As a college student now I am very innovative with the resources that I have available to me. For example I am a very picky eater, so something that I do for lunch when eating at the school cafeteria is that I’ll pack my own salad dressing, Nutella, and plastic container of mandarin oranges for my salads. That may not mean anything to most people but I have gotten remarks like, “Oh, that’s a good idea!” A different example that relates more to “real-life situations” is that if something appears to be broken and I feel I have the potential to fix it, I will do what I can to at least put it in better shape than it was. One time

After completing the self-assessment “Change Leadership IQ,” I would assess myself as an individual that has the capability to handle changes if I were managing or leading others based on answering five out of six correctly. Big changes in within any company can cause a great deal of stress or frustration among employees, but I believe that by remaining consistent with a few of these disciplines could make the process a lot easier for most. Simple actions like “Communicating what will remain the same after change…” or “Involving more members of an organization in planning a change [may] increase commitment to making the change successful.” I personally believe that I am capable in handling changes if I were managing or leading others because

Alabama A&M University has numerous student organizations to get involved in. They have cultural, Greek, academic, and etc organizations that you can join. Two of those organizations have caught my eye so far. I want to join Pep Squad, Chemistry Club, Southern Belles and PAC.

It is common knowledge, that some people adapt to change very well and the others don`t. That`s why is so important to support the staff during the change because if they feel supported, they are more likely to be more open to accept changes and adapt to them quickly.

I would also need to come in an hour later on Monday, Tuesday, and Wednesday so, I don’t go over my 40 hours for the week so, beginning Monday I would be in at 10:00 AM, please let me know if there is any issue.

I always listen attentively and ensure I am giving out the correct advice by checking procedures. I always aim to achieve customer satisfaction.

1. How do I feel my day at work went? Did I keep to my job role and responsibilities?

This is a statement of how you envision customer services being delivered in the future

This is a statement of how you envision customer services being delivered in the future

Moreover, there will be trained staffs to service customers who need advice or assistance. Therefore, consumers are able to self-serve when shopping for office supplies and seek for advices when required.