Strengths: Chelsea greets the client politely and offers and apology regarding any inconvenience. She does a good job confirming the appraisal is available on MyQL and provided the instructions to assist the client to locate it. She offers CR assistance in case it is needed, the email is polite and professionally formatted.
- After her strong intro, Sarah recaps the client's concerns and offers an empathetic acknowledgment. Great!
She does a good job digging deeper in regard to the rep whom she expected the call from and how the $600 fee would be waived.
1.- The writer finished to writer support letter. Re: Request to move as soon as possible from unsafe dwelling.
Initial ARP w/empathy- (0:29) (6:00) The client is having difficulty contacting a CCS assigned to his file and he decided to call CR to express this difficulty. We should offer an empathy in the ARP format to acknowledge his difficulties, foreshadow how we can assist and pivot to obtain the account information. ( " I am sorry to hear you are unable to contact him, I'll be more than happy to help you get you in contact him, is there a phone number I can locate you file with?")
Andrew greets the client in a polite and a professional tone. great job offering the client empathy for any trouble she had getting the message of the information needed.
I am writing you on behalf of Laurie Ballenger, to get some clarification in regards to the various organizational documents that you have requested.
She does a good job confirming the client has access to her email and this email address is correct.
While on the line, she inquires if the client sees an "All Documents" tab, similar to the regular MyQL account.
Amanda -Please review the attach document.I create the "Courtesy Billing Notification Form" for Bellevue Heart Group just incase we don't have any. This is good to have so we can
This letter is to verify that Miss Milixza Nieves was not working in my office from October 10, 2016 to February 12, 2017. Miss Nieves start date was February 14, 2017.
Patient Care Coordinator completes RedCap screening and a welcome email is sent to the patient.
Once Tarialis receives that email, she will then access the referral forms’ collaborate site Click here to
Digging deep and asking additional questions- Also, this issue warranted more questions regarding what were the client's exact concerns regarding the appraisal and address that issue itself.
During the session a strength that was pointed out what that I was able to reflect throughout the session and this is a strength because it showed that I am being assertive and being able to reflect back to the client everything they said and also expressing the same emotion that they told me back to them to show them what they are doing and so this shows them what emotion they are putting in with their words so that they know how they are feeling about a certain topic. I think this is a strength because they are able to show that I am not only listening but also taking in the
From here, she digs deep to confirm MRQ request and provides details regarding the next step of the process regarding sending a form via email that will allow him to provide funds for the appraisal.