Module 4: Objectives for Improving the Organization's Learning and Growth

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Module 4 Identify at least three objectives for improving the organization's learning and growth, and show how they relate to the mission, vision and strategy of the organization. Three areas that Apple can use to improve its learning and growth include: focusing on understanding more of the customer's needs, increasing quality and enhancing innovation. The way that they relate to the mission, vision and strategy is through empowering the staff to create products which are going above and beyond the expectations of customers. This is the basic model that Apple used to stand out against competitors. When this happens, a larger demographic of consumers will realize an improvement in their overall experience. ("Apple Inc," 2012) Objective Measure Target Action Understanding the customer's needs Conducting surveys to understand how tastes and trends are changing. To comprehend how Apple can address these needs for cliental. Create a semi-annual survey that will evaluate what customers are demanding. Improving Quality Establishing procedures for measuring reliability and the functionality of different products. To create a specific process that will analyze quality from third party providers and their functionality. Establishing quality control teams that will randomly test different products and identify any kind of design flaws. Enhancing Innovation Listening to the new ideas of employees about how to improve existing products and introduce innovative

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