Monitoring And Reviewing Quality Assurance Programs

Data Protection Act 1998 – gives individuals the right to know what information is held about them, and those that processes personal information must comply with eight principles, which makes sure that personal information is fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate and up to date; not kept for longer than is necessary; processed in line with your rights; secure; not transferred to other countries without adequate protection;

a) Direct observation is the best way to evaluate the assessor’s ability to carry out a fair and valid assessment. The observation should ideally take place in the work environment and involve the learner carrying out specific tasks as required for inclusion in the learner’s portfolio of evidence. The IQA can quickly establish the effect of the assessment on the learner and can get a good impression of the rapport that the assessor has with the learner and the

Another piece of legislation that can affect the management of confidential information is the Freedom of Information Act 2000. Anyone is allowed to request information that has been recorded by any public-sector organisation, for example:

Explain legal issues, policies and procedures relevant to assessment, including those for confidentiality, health, safety and welfare

NCFE Level 4 Award in Understanding the External Quality Assurance of Assessment Processes and Practice

There are always key elements to assessments and reviews, including the family and friends. Everyone has a responsibility to support individuals and bearing in mind ‘need to know’ information. The aim being able to achieve the highest goal to maintain effective open channels for everyone.

The Data Protection Act 1998 is a piece of legislation which defines the law on processing data of people living within the United Kingdom.

Our process for internal quality assurance involves planning the units that will be sampled for each student. This is planned on an internal verification sampling plan (Evidence index 5) and we use the alphabetical listings and diagonal lines that cross the units to be sampled. If however, the units are infrequently selected then I will ensure that they are sampled and also with the new NVQ specification that has recently taken place then I would carry out a 100% check. We also like to carry out formative assessment as this is good practice and aids to our standardisation process in supporting all our assessors. Regarding support I always liaise with our more senior assessors and the external verifier to ensure I am continually meeting the quality standards required and they are always available to offer their assistance and advice. If we have a very inexperienced assessor or new assessor then the NVQ’s they assess would be sampled far deeper and more support would be given to them. I would ensure that I assess a variety of evidence ranging from Observations, Recorded discussions, Reflective accounts, Witness statements and Work products to list a few. I ensure that the levels and quantities of these are consistent, authentic, valid, and reliable especially regarding new standards.

The Data Protection Act states that you must only collect information that you need for a specific purpose and keep it secure, ensure that it is relevant and up to date to guarantee that no changes in medication or health status goes unnoticed or unaccounted

4.1 Critically compare the types of feedback, support and advice that internal assessment and quality assurance staff may need to maintain and improve the quality of assessment

Information Commissioner’s Office (2012) Introduction to The Data Protection Act 1998. [Online] Available from: http://www.ico.org.uk/~/media/documents/library/Corporate/Research_and_reports/ico_presentation_EVOC_20120528.ashx [Accessed: 11th October 2013]

An issue that often arises is one of access to information, who has the right to see what? I ensure that all staff attend training that covers the data protection act. However, I ensure that this topic is revisited on a regular basis. I do this through team meetings and supervision, to ensure the effectiveness of communication systems is considered.

1. External quality control of assessment - The monitoring and standardisation of assessment decisions will be achieved by a robust and strong external quality assurance process.

Yes, I have extensive experience in interpreting and providing advice on operating procedures, policies, guidelines and legislation. As a Quality Assurance professional, I have involved significantly in authoring, revising, distributing, maintaining, and providing training Standard Operating Procedures as per applicable regulatory guidelines, policies and legislation; Health Canada, FDA, EMEA, OECD Series on Principles of Good Laboratory Practice, ISO 9001 etc; and preparing, preparing, distributing required documentation including production/study/validation forms, protocol, study/method validation plan, method validation and clinical and non-clinical study reports to adhere to regulatory and client expectations. For example, laboratory environment

I believe that the business I work for would benefit from slightly changing the process of delivering call quality feedback/coaching to agents.