Morgan Stanley Essay

5384 Words Apr 5th, 2008 22 Pages
Table of Contents
People 3 Employees 3 Achievements and Rewards 4 Training and Teamwork 5 Recruiting 5 Motivation and Work Life 5 Customers 6 Customers and Society 6
Service Delivery Processes 7 Process Complexity 8 Levels of Financial Services 10 Level of Service Customization 10 Internal Support Processes 11 Customer Involvement 12
What is Physical Evidence? 13 Physical Tangible Evidence 13 Facilities 13 Office Layout 14 Ambience 15 Technology Integration 15 Implementation of On Line Services 16 Implementation of Informational
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The below mentioned are a few of its many achievements:
In 1936: In its first full year of operation, Morgan Stanley manages or co-manages US$1.1 billion in public offerings and private placements – a 24% market share.
In 1986: Morgan Stanley becomes publicly listed on New York Stock Exchange NYSE.
In 2006: Morgan Stanley completes US$10.4 billion IPO of OJSC OC Rosneft, Russia’s largest state-owned oil and gas company and firm’s largest IPO.
In 2006: The UK's Sunday Times newspaper published its ranking of Morgan Stanley as fifth in "The 20 Best Big Companies to Work for 2006,"
In 2007: Westchester Magazine named Morgan Stanley one of its top-10 places to work in its first-ever "Best Places to Work" survey.
Training and Teamwork. Morgan Stanleys, success depends on ‘fostering a culture where five core values of integrity, excellence, respect for individuals and cultures, entrepreneurial spirit and teamwork are encouraged and rewarded’. (“A Message from John J. Mack, Chairman and Chief Executive Officer, to Employees, Officers and Directors about the Code of Ethics and Business Conduct”, Morgan Stanley, 2008)
“Core values are those that guide the behavior of the employees in all situations, especially when dealing with conflict or when they are at risk of losing a client, revenue or market share.” Employees are trained to not only understand the meaning of partnership with colleagues and