Mr. James Wiglesworth's Analysis

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Mr. James Wiglesworth wrote to NewDay on October 23, 2015 to express his frustration with NewDay and how he felt that we had let him down as a company. He express how he was moved and motivated to try to apply for a refinance due to our commercials, but after his experience with NewDay he now feels that “NewDay is not much more than a fancy marketing vehicle doing nothing more for veterans than that of any other lending organization.” Mr. Wiglesworth continues to explain in his letter his gross income, the value of his home as well as the value of his IRA. After which he explains the reasons for why he was denied by NewDay, which was a $25,000 collection against him back in 2009. Mr. Wiglesworth explains that the bank has agreed in court to
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