Mr.Shelton complaint Essay

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

The whole service for installation has problems with its approach to customers which has become a serious cause of concern as loyal customers may switch to other service providers if this continues for further time. The major issues include lack of accountability of technicians, their skills and training, shortage of inventory and not enough tools. Customer dissatisfaction has also been noted through various feedbacks putting the company’s good reputation at stake.

Benlow points out, "being a customer means being driven by simple and personal desires… and ultimately demanding that those desires be met" (141). When being a customer you are always right, the process will be shifted for your individual desire, you use the quickest/easiest route, and you are encouraged to be passive. When being passive, "we pay for someone else's work,

Ownership- Andrew did not possess a Yes before No attitude while assisting the client. There was no solution given in the call to assist the client with her concerns. Moving forward in these instances, we

12. Describe one good and one bad service experience that you encountered. How did this change your perceptions of the company?

* Customer Dissatisfaction - Delivery and quality problems invariably result in decreased customer satisfaction, which may be compounded by poor service

Customer complaints have over doubled in the last few years. This shows some big issues in the customer service management. Research which areas customers are most dissatisfied with and support the staff in gaining new skills to meet the customers ever changing needs.

As for the dissatisfactory encounter, Ray White Alderley was disappointed (see Appendix 3). First of all, according to the Flower of Service, billing is common to almost all services. Customers are disappointed with the inaccurate, illegible, or incomplete bills. In addition, they do not waste time later with corrections and refunds. In this encounter, Ray White Alderley took me 3 days to solve an easy bill problem. Based on this situation, the service recovery was not efficient. I could not feel the urgent reinstatement from it. Instead of telling me that the system showed I owe the money in the second expansion, I preferred they understood the situation detail by communicating with the colleagues. There was another

Some employees resisted the change which happened during the prior restructure where management was downsized

All staff members can use their judgement and refund an additional 10% of the value of the faulty product up to a maximum value of $25.

It is not a customer service problem because this is service associated with the distributors. The distributors are not in house. They are not part of the

It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do

Yes, customer service is a problem. Customer service is defined by ”the ability of logistics management to satisfy users in terms of time, dependability, communication and convenience (Murphy & Wood, 2011).” These are the goals that are utilized in establishing customer service objectives. For those customers buying from small dealers provided extensive delivery times and therefore the time and not met by the customer service definition. In some cases, customers were told the item was out of stock and to cancel the order in order to buy a better from them for the same price and therefore, discrediting the small business. For those that didn’t have that experience for the small dealer, had the experience of having the item delivered and left in the middle of the kitchen floor which provided poor customer service. During the delivery, very little communication was between the customer and the delivery individuals occurred. The integrity and dependability of the product may also be in question by customers. Even though Ortega has from a product standpoint very few complaint in regards to the defects in the compactors.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

Landon (1980) also argues that it is extremely useful to study the complaining process and that companies can benefit greatly from the process of endeavoring to understand the causes, types, motives, and style of consumer complaining. The author explains that the complaint process involves the consumer 's evaluation of dissatisfaction and the choice to make the dissatisfaction known. The interaction between the consumer and the responsible party represents a process of confrontation and negotiation.