Multi-Skilling “Jack of All Trades Master of None?”

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Multi-skilling “Jack of all trades master of none?” Gerald R. Snider June 14, 2010 Wayland Baptist University David Gomez Abstract In today’s Health Care arena where economics is failing and healthcare workers are looking for a reason to stay in the business, it is important to look at every tool available to make that happen. Multi-skilling is a unique tool available that if used correctly could combine technical and administrative duties normally held by several different employees into one job. This paper explores the multi-skill lifecycle model used, associated elements, stages and criteria needed to properly implement this process. It also explores recent challenges that are specific to the medical field when this model is…show more content…
The direct labor costs were found to be reduced by between 20 and 25% following organizations implementation of multi-skilling. Further benefits were a reduction in overtime and a decrease in personnel needed to perform the tasks (Horbury & Wright,2001). Reduced downtime/Streamlined jobs – It is often found when multi-skilling tasks to different workers and after eliminating excess workers you can streamline the process for specific tasks or related jobs into a more efficient and less time consuming procedure. Human resource issues – numerous human resource issues can lead to multi-skilling, weakening the power of trade unions, enhancing skill sets, personnel development, and empowerment initiatives, enhancing skills and increasing job security. II. Imagining change - Once a decision has been made to take the next step in the multi-skilling process the organization can approach the implementation in several different manners. “Wait and See”, this approach is fundamentally reactive and was found that companies which operated off this premise often lacked the focus on proper training of employees on relevant skills, was unwilling to invest the proper resources and were more in a trouble shooting mood. “Learn as you Go”, this approach involves a good practice of feedback strategies and requires constant communication at all levels. Management needs to look at the overall cultural view towards change and there should be a widespread sense of ownership. A

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