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Multiple Choice Questions on Business Processes

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MGSC3317 Sample Quiz #2

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1) An organization 's process strategy A) will have long-run impact on efficiency and production. B) is the same as its transformation strategy. C) must meet various constraints, including cost. D) is concerned with how resources are transformed into goods and services. E) All of the above are true.

2) Three types of processes are A) goods, services, and hybrids. B) manual, automated, and service. C) process focus, repetitive focus, and product focus. D) modular, continuous, and technological. E) input, transformation, and output.

3) Which of the following …show more content…

B) If "lagging" capacity is chosen, excess demand can be met with overtime or subcontracting. C) Total cost comparisons are a rather direct method of comparing capacity alternatives. D) Capacity may only be added in large chunks. E) All of the above are true.

16) "Quality is defined by the customer" is A) an unrealistic definition of quality. B) a user-based definition of quality. C) a manufacturing-based definition of quality. D) a product-based definition of quality. E) the definition proposed by the American Society for Quality Control.

17) According to the manufacturing-based definition of quality, A) quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. B) quality depends on how well the product fits patterns of consumer preferences. C) even though quality cannot be defined, you know what it is. D) quality is the degree to which a specific product conforms to standards. E) quality lies in the eyes of the beholder.

18) ISO 9000 seeks standardization in terms of A) products. B) production procedures. C) suppliers ' specifications. D) procedures to manage quality. E) all of the above

19) Which of the following is true about ISO 14000 certification? A) It is not a prerequisite for ISO 9000 certification. B) It deals with environmental management. C) It offers a good systematic approach to pollution

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