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Murillo Case Report

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Mr. Jose Murillo was hired on December 22, 2014 by the Los Angeles County Fire Department as an Information Systems Analyst I. Mr. Murillo is currently assigned to the Business Analysis Section within the Information Management Division. He successfully completed his probationary period on June 21, 2015. This report highlights his performance that resulted in his final appointment.

During this probationary rating period, Mr. Murillo was assigned to support:
• Implementation of Documentum, an Electronic Document Management System (EDMS) for HHMD. o Served as a liaison between the users and software vendor support staff. o Collaborated with lead analyst, software designers and subject matter experts to establish the technical vision and analyzed tradeoffs between usability and the performance needs of the system. o Performed and coordinated user acceptance testing (UAT) with client, managed issues and the subsequent resolution for system related defects and production issues. o Assisted in defining quality assurance testing strategy, identifying risks and functional workarounds to resolve application problems.
• Support analyst for HHMD, Envision software. o Facilitated the Consolidated Uniform Participating Agency (CUPA) Billing for FY2015-16.
 Liaison for Participating Agencies, HHMD, …show more content…

Murillo has demonstrated very high quality work. During this rating period, he produced training materials for LNS and MPS that were detailed, clear, and well-constructed. On several occasions, Mr. Murillo was asked to provide training for ODD and the Help Desk staff which resulted in positive feedback. His ability to instruct and teach has proven to be valuable to the Help Desk team. He frequently receives positive feedbacks from both IMD and OD staff on his ability to provide detailed information. He consistently provided detailed analysis when asked to assess a situation or troubleshoot an issue. Mr. Murillo is an active listener and manages his time

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