Mutual Insurance Company Of Iowa

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Mutual Insurance Company of Iowa The Mutual Insurance Company of Iowa (MICI) has an office in Des Moines, Iowa that is responsible for the processing of their insurance claims (Heizer & Render, 2014). The company sales have grown at a rapid rate, and the volume of claims has as well. However, due to the limited workforce, facility constraints, and administrative procedures, the outflow of claims is substantially less than the inflow. It presents a major issue because the claim processing time has been significantly increased. It has created customer dissatisfaction on a large level and prompted many to take legal action against the company. Facts Ms. Cook realizes there is no simple solution to this situation, but recognizes that something must be done to fix this overwhelmed system (Heizer & Render, 2014). She decided to follow the Just In Time (JIT) approach for its economic benefits and quality of work. It was facilitated through the part-time employees that were brought in to clear the backlogs. JIT is an inventory strategy companies employ to increase efficiency and decrease waste by receiving goods only as they are needed in the production process, thereby reducing inventory costs (Investopedia, n.d.). The claim processing team was provided with training for JIT strategy, and their jobs were redesigned to improve the quality their work. The training consisted of claim processing, data entry, and cross-functions were given for quick and enhanced work quality. Issue
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