My Business Quality Management Degree Program

Dayton, L. (1999). Critical success factors in total quality management systems: A practitioner-based study of united states quality programs. (Doctoral dissertation, University of Sarasota)Retrieved from http://search.proquest.com.ezproxy.liberty.edu:2048/docview/304552688

Employee empowerment, teamwork, process control, continuous improvement, customer focused management, and statistical methods and techniques are instrumental in successfully implementing total quality management (TQM) (Evans, & Lindsay, 2007). These concepts as well as many others such as; Deming’s 14 Points and Theory of Profound Knowledge are key components to the BEHS training symposiums.

The purpose of this project was to gain experience in quality improvement by working with an organization to identify a business problem, analyze the causes, develop an improvement plan, implement changes, and to verify the effectiveness of the solutions. For this project we had to keep scope in mind. This project had to follow certain criteria, such as: that it is a manageable project with a local organization, it can be completed within the time frame of the course, it has a direct impact on external customers, it is relatively simple, and that it is not something that is currently undergoing major changes.

These days, people understand the value of college. Without a college degree, people will have to work harder to earn more money. However, the challenge many people face is determining what degree to pursue. Many people choose to go to college for a business degree, but are business degrees in Las Vegas worth the time and money investment?

According to Total Quality Management (TQM) (2013, pg 1), “Total quality management (TQM) can help a school monitor and evaluate its effectiveness. There are various TQM models, but they all have a common focus on customer satisfaction and continuous service improvement toward excellence. For schools, the customer is the student.” When a Total Quality Management (TQM) is implemented in an institution it can set it apart from the other institutions. It formulates task teams to manage the institution compared to having a chain of command. An effective Total Quality Management (TQM) institution “Mission Statement” is the foundation of the education process.

To be effective, organizational structure should be established after an organization’s strategy (Pryor, et.al., p. 1-4). Because an organization is tied closely to the Five P’s (Purpose, Principles, Processes, People, and Performance), Strategic Quality Management should permeate its entire breadth. An organizations mission, vision, goals, and objectives should include dedication to the act of providing customer satisfaction through a clear definition of quality. Its principles should include a focus on customer-based quality management, as should its processes people, and performance. Once the strategy is determined, the organizations systems and structure should compliment its dedication towards Strategic Quality Management.

During my college career, I expect to learn the ins and outs of business management. As I reminisce about my high school years, I realize that I was never challenged. As a student, I was expected to simply pass and attend all of my classes. I realized that high school was more prioritized on being that guidance out of adolescence than preparing me or offering what I want to learn for my career and what I would need for it. The insufficient knowledge my high school provided about college was “it's important… Try to go to a four-year university, not a two-year college… It’s the only way to be successful.” Nevertheless, one professor from my high school recommended that I should go to Texas A&M at Kingsville because they had a well-known business

7. Students will develop the ability to make informed practical judgments based upon critical knowledge of contemporary management thought.

Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement

Throughout the tenure of this course it has afforded the opportunity to visit concepts and formally used processes which supports quality systems. Throughout the process, it allowed and in-depth review of several notable organizations and exam their practices while deciding what could be adopted within my current organization of higher learning to facilitate improvements. Some of the teaching would encourage the focus on common needs rather than on common procedures which fosters understanding, communication, sharing, alignment, and integration while supporting innovative and diverse approaches. Throughout the lessons it also encourages the use of tools, techniques, systems, and organizational structure select depend on key factors like

The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).

Quality management encompasses a broad range communication competencies. All of my classes taken at Southwestern were completed online. This initially posed a great challenge for me and forced me out of my comfort zone. Each course required discussions, peer responses, and a papers due weekly. The required weekly discussions and papers helped me out tremendously. The feedback I received from my peers elevated my communication skills and helped me identify areas that needed improvement. Quality managers need to communicate effectively to ensure organizational success.

The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use

I am a senior in the Business Administration Online degree completion program and currently working in the Accounts Receivable department at Fayetteville Technical Community College. I chose to research and write on Duke University Hospital for two reasons. First, my youngest daughter and sister-in-law were both patients at Duke that received excellent care. My daughter had a pediatric brain tumor and had surgery at Duke in 1999 and my late sister-in-law had terminal cancer and unfortunately passed away in 2000. They actually were patients at Duke requiring in patient care during the same time period in January of 1999. Second, I am interested in the Administrative processes at Duke. While my daughter received quality care and a great prognosis as she has been tumor free since her surgery, the administrative side of Duke 's processes was seriously lacking and I would like to learn more about why this is the case. I have always been interested in the customer service side of any business and the distinction between great and mediocre service. Even though, I currently work in Accounts Receivable, customer contact and information plays a vital role in the performance of my job and the reputation of my organization. Also, I have heard personal accounts of other patients and family members having similar negative experiences with the scheduling, billing and patient information aspects of Duke University Hospital.

Downright quality administration (TQM) is an incorporated authoritative exertion intended to enhance quality at each level. Here we will find out about the theory of TQM, its effect on associations, and its effect on your life. TQM speaks the truth meeting quality desires as characterized by the client; this is called client characterized quality. In any case, characterizing quality is not as simple as it may appear, on the grounds that diverse individuals have distinctive thoughts of what constitutes high