My Company With A Crm Implementation

Agile methodologies promote a structured project management process that encourages self-organisations, accountability and teamwork. These are the best practices that allow customer needs and company goals to be developed through rapid delivery of high quality software and a clear business approach. The software development is based on iterative development that consists of various procedures (cPrime, 2016).

Software development is a field where developers thrive to provide products faster, better and very inexpensive methods. “Agile Development” term used for several iterative and incremental software development methodologies. Each agile method is unique in its approach, they all impart a typical vision and core attributes. As matter of fact all the methods are fundamentally incorporate with each other and having a review system provides successive ways to enhance, refine and deliver a software system. The below figure represents the steps followed in agile development

One of the most prevalent approaches companies utilize today is Agile. The Agile approach was developed to mitigate many of the shortcomings of Waterfall. “The agile development

the employees of the organization. Each iteration has a time period defined with a set of goals.

The current project management process that we currently employ (the agile scrum framework) shares many of the same characteristics of the ‘Ten Step’ structured project management process.

There were several other areas that teams following the Agile method found to be difficulties which had

To use the agile approach on applying the modeling techniques on the projects which are eXtreme programming (XP), DSDM or SCRUM.

This method utilizes smaller cross functional groups of people that work together on complex issues in a creative self-organized team environment. These teams should be comprised of all the right people needed to complete assignments and can include business analysts, developers, testers and the end users. Collaboration, teamwork and change are embraced rather than focusing on processes, extensive documentation and sticking to a precise plan. Incremental phases under agile allow for changes and product releases are delivered after each iteration. The most common agile method is scrum, in which a relatively small group of dedicated resources are solely responsible for every aspect of the work and are self-sufficient. Additional popular agile methods include rapid application development, lean software development, Kanban, extreme programming and scrumban. In the agile manifesto, developed in 2001, some of the key principles are to deliver frequent improvements that add value, to welcome change that adds competitive advantage, to continually work together through motivated individuals and focus on simplicity and maximizing the amount of work not done.

Organizations accept CRM as a strategic focus medium for integrating fully with customers and help in the management and decision making process appropriately.

[3] “Agile methods are iterative and incremental, each successful development iteration, it delivers the product to the client and so satisfies the customer faster than traditional development”.

In agile testing, the testers will simultaneously work with the development team and testing is done in parallel at the each phase of code or piece of code that has been developed. There will be Daily team meetings, Client meetings and discussions is an essential part of agile projects. It

Agile methodology is for a task that needs great deftness in necessities. The key components of Agile are its short-termed conveyance cycles (sprints), Agile necessities, dynamic group society, less prohibitive task control and concentrate on real-time communication.

Customer relationship management (CRM) is a most essential part in the modern business world. Customer relationship management may be a process or methodology. The CRM concerns understand about customer’s needs and their behaviors in order to grow the business to leading more in competitive business world and better service for the customers (Chic McSherry). It helps to learn about customers, company’s sales, and service issues.

Customer Relationship Management (CRM) is a method that provides an interconnection between a company and its customers for a substantial growth in the business, especially in terms of interactions between the two. It comprises usage of a set of methodologies focusing on customer driving. It was duly noted that despite the economic challenges that many companies have faced over the past few years, mainly the global economic downfall in 2008, which critically affected developed economies in USA and Europe; as well as the current problems affecting European firms following the Eurozone sovereign debt crisis — expenditure on Customer Relationship Management products has continued to observe significant growth during the past five years,

These are some reason that traditional processes replace agile processes mainly in small and simple projects. This is happening because of traditional methods’ limitations and deficiencies, which includes a slow adaptation to business requirements changes, and a tendency to go over budget and as well as behind schedule. The traditional methods also lack in providing improvements in simplicity, productivity and reliability phenomena’s. Despite of these limitations, traditional methods are widely used by many software developers in projects. Traditional methods are capable to provide high assurance, predictability, and stability and their nature is structural, straightforward, and methodological. Agile processes mainly focus on incremental as well as iterative development. Also, frequent deliveries after each sprints and customer collaboration are key element of Agile. Agile process has many advantage such as short lifecycle, low bug-rate, high customer satisfaction, and fast adaptation to changing requirements.