My Customer Service Investigation I Have Chosen Air Mauritius

Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia. It has strong reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Furthermore, Qantas consists of 4,500 flight attendants who are highly trained and are all multilingualism. Hence, inflight services provided by the flight attendants give the passengers experiencing an exceptional level of personal service, which serve as a competitive advantage over other airlines. This is reflected by the “Best Airline Australia Pacific award” received by the Qantas in

One reason for their success is because of the commitment of the mission statement that is that the company is dedicated to the highest quality of customer service delivered with a sense of warmth, friendless, sense of individual pride and company spirit. Their low, discount air fares and bags fly, free the point to point services, and the strong fleet base which

Singapore Airlines (SIA) is one of the leading companies in the airline industry. They are well-known for their customer service. The basis of the philosophy of SIA is the fact that the quality of service will decide the success or failure of an organization. The management believes in providing value for the money the passengers pay. They recognize the vital role of the employees in this endeavor (Wyckoff, 1989). A well-managed organization considers satisfied and motivated employees as the basic source of improvement and success (Tella, Ayeni, & Popoola, 2007). Like any other organization, the SIA has room for improvement, in their new crew policies, advertising, and practices in retraining. These improvements could enhance them in the eyes of their employees and customers. To bring about improvements, there need to be some changes. The change processes are always associated with dilemmas and challenges. The efficiency of the change efforts and a democratic leadership are important in the resolution of the dilemmas and meeting the associated challenges. The desirable traits of such change efforts include awareness and acceptance of the need for change, foresight, team building aiming at the growth of people (Frandsen, 2014). For example, if the management recognizes and acknowledges the need for periodical retraining of the new employees in the interaction with the passengers, and arrange provision for this, the crew will become efficient in this skill. They will be more

Our staff is composed of friendly and sincerely helpful people dedicated to give you only the best customer services. Our pilots are all experienced aviators committed to taking you to your Miami destination and ensuring that you get there safe and sound.

Air India Limited (Hindi: एअर इंडिया) is the national flag carrier airline of India, flying a worldwide network of passenger and cargo services. Air India is state-owned, and administered as part of the National Aviation Company of India Limited - which was created in 2007 to facilitate Air India's merger with

Via Skytrax, this airline has received a four-star ranking and was also termed as the “Best Airline in North America” for the fourth consecutive year in 2013.

It shows that, Qantas has a long history and sustainable development but needs to evolve in the global world. ization context, the company has to continue

EasyJet is energetic about its kin and trust that the workers separate the organization from others. simple fly trusts that client confronting workers are the absolute best in the business and contribute altogether to the positive experience that our travellers appreciate, prompting to expanded reliability and rehash business. (EasyJet PLC, 2016) EasyJet operates under a corporate culture based on five values - Safety, Teamwork, Pioneering, Passionate and Integrity. People were recruited who live and breathe such ethos. Employees will undergo a thorough induction programme and training to under-stand that having the right skills, experience and culture is important to company 's performance. Managers are continuously provided with high quality both technical and management skills devel-opment through partnering with leading universities. Communications with employees are held regu-larly

To let passengers to have a fantastic stay at the airport Emirates Airlines has done their best.

This report provides detailed insights to the various decisions taken by our consulate team, including why the rotary-winged aircraft sector was chosen, the selection of our home base at Newquay, risks overcome by the company, development plans for our hangar and the corporate marketing strategies.

o The main goal of the company is to provide a no frills service with low fares designed to stimulate demand

no different from the people I’ve encountered in all my domestic travels. Some of the passengers were so well dressed their attire would rival

As a company with employees from more than 160 nationalities, Emirates Airline faces the challenge of maintaining ethical and responsible standards. The company needs to create well established grounds for productive communication among its coworkers. Managing its diversified workforce is a crucial element for Emirates to ensure its success. The company has retained competitive advantage with its services for years now and it has done so by giving all the employees equal opportunities. Moreover, the company has set English as an official language of operation in order to prevent language barriers. It has also founded a college that offers vocational trainings to its employees as well as aviation programs for young potential students. Emirates Airline

- The parent company has the top airline brand in terms of market capitalisation and number of passengers carried.

The objective of this case study is to understand the problems plaguing the Indian aviation sector behemoth - Air India. To analyze its organizational restructuring upon merger with Indian Airlines; the effect it had on the physical and human capital of the company, and, how the management dealt with the conflicts which arose from the deal.