My Ideal At The Hospitality Industry

No matter how old you are, when you go to Disney the inner child in you comes out. From the moment you walk into Disney until the moment you walk out you feel welcomed and special. There is one word that describes the Disney experience and that is that it is “magical”. Lee Cockerell writes of this “magic” from firsthand experience, as he was the Executive Vice President of Operations of Walt Disney World Resort for over ten years.

It’s no doubt that creating a family oriented theme park based on popular, beloved cartoon characters and imagination was a good idea. From Cinderella’s castle to the famous Main Street, U.S.A, there’s something extraordinary lying around every corner. Walt Disney World, other wise known as “the happiest place on earth”, or the place “where dreams come true”, was founded by a man with a dream of creating a place where children and parents could spend time together while making amazing memories. However, this extravagant amusement park is only one of the major accomplishments of Walt Disney.

Disney Point #1 - In order to delight your customers, you must put your employees first!

“The mission of the Walt Disney Company is to be one of the world’s leading producers and providers of entertainment and information. Using our portfolio of brands to differentiate our content, services and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world” (According to "Walt Disney Company Mission Statement" (2011)

Willis voices her opinion of Disney World and her experience when she went to visit. She made comments on the fact that family is the basic social unit, everything is too safe and not enough of the real world, and they charge too much and try to entice consumers to an extreme extent. She responds very negatively to these facts but as a Disney Spokesperson, I am here to view these as a positive part of Disney World. Despite Willis’s opinion of Disney World, I believe that Disney is family focused, the happiest place on earth, and is invested in their consumers.

Balance is needed in life; there is a downside to everything. Nothing, not even Disney can be perfect. Disney benefits society far more than it harms it. The joy a child gets from seeing Peter Pan flying over Neverland can’t be bought, it is already inside,

In conclusion, the Walt Disney Company provides families across America and around the world with quality entertainment for every member in the family. The culture of the Walt Disney Company includes six main values that makes Disney stand out; 1) innovation, 2) quality, 3) community, 4) storytelling, 5) optimism, and 6) decency (Culture, n.d.). Along with the culture making the Disney Company successful, the company’s ability to communicate also helps to make the successful. According to the article “Working their Magic: Disney Culture molds happy employees”, “Disney strongly believes extensive communication is key to a satisfied workforce” (2003). The way that the company handles communication plays right into the company’s culture because it helps the cast members to put their best efforts forward when it comes to innovation, quality, community, storytelling, optimism, and decency. Even though the Walt Disney Company strives to have good communication, there is always a chance for some kind of conflict to arise. Conflict of interest is one example of a conflict that can arise in the company. The Walt Disney Company can use these “conflicts” to improve communication within and among groups by using them as examples for future references.

The Disney theme park is an organization that focuses on customer satisfaction. The management style at the Disney theme park is very diverse and non-traditional. All employees from janitors to performers are called “cast members.” Managers at the Disney theme park focus on the role of employees in service delivery. Employees are broadly trained in communication, quality awareness, and customer service. Employees at the Disney theme park have regular team meetings for effectiveness evaluations. Disney theme park employees are additionally made

Through travel and hospitality related experiences in my life I have created two major goals for my career. My first trip to Las Vegas was the time when my first major career goal was established. By walking through each hotel I could easily see that each place had a different style and way of operating. Observing these examples allowed me to determine which hotel/resort or company would be the best to work for. MGM’s Aria Resort and Casino has always stuck out to me as a well-running, high class establishment; the workers are professional, but friendly and the atmosphere is comforting while keeping up with the modern times. With this said, one of my goals is to be employed by the Aria. Although, knowing how competitive this industry can be, I would

The Walt Disney Company Parks and Resorts strive to be the leader in innovative and creative family entertainment in the world. The mission of The Walt Disney Company Parks and Resorts is to provide “magical” experiences to all guests that visit our Parks and Resorts. We use technology, innovation, and imagination to create a unique entertainment experience comparable to nothing else.

The company I chose for this assignment is Disney. I have always been a fan of Disney and have visited their theme parks with my children. The one thing that has always stood out for me about Disney is their happy,

The first theory which is applied by Walt Disney Company is employee engagement. According to Dana Wilkie (2014a), it is named as the happiest place on the world. Naveenshahi (2013) said that Disney often focuses on people and creates a happy environment for their employees and makes them loyal to the company. To achieve the high engagement of employees, they hire and train the employees, create enthusiasm through communication and always put people at first. Walt Disney has a well-being employee engagement as there are some examples show that employees often put customers at the first place, work hard on their jobs. Mr. Kurlin who is one of the cast members picked up a thrown coffee cup while he was walking towards his working place even though

Even when the world economy is showing a sluggish growth with uncertain employment prospects, the fast growing hospitality industry is heralding a pivotal change in career options with an exciting variety of career choices thereby increasing scope and future prospect of hospitality and tourism industry.

For my first job out of college I am going to be a concierge for a resort in Miami. I feel like this job would be extremely good for my first job in hospitality. It will help me know what people are likening. People change their mind everyday on what they want. Tourists want the new and fun event or restaurants or club. That could be for a year, month, week, or even one day. It will also let me see all the different types of hospitality industry I could later decided to go into as I progress in my job as a concierge. For this job I will be helping guests with making meal reservations, tourist attractions, nightlife, and anything the guests need help with to get to know the area of Miami. I will also be learning about the top and hot new restaurants, nightlife, and tourist attractions daily. I will also be making sure I can do everything in my power to make sure the quest at the resort I’m working at have a great experience in Miami.

Being a Hotel General Manager would be my ideal job in the Lodging Industry. To get the that point of being a General Manager would take years of working in the hotel industry as well as having the proper education to preform the job. My plan of action would be to start out as a check-in agent or a front desk associate at a hotel. This would give me experience in working with guests and with numbers, knowledge every General Manager needs. Working at the front desk initially would give me a good idea what each department in the hotel does, and perhaps I would move on to another job in the hotel just to gain more experience. A good General Manager needs to know how everything in the hotel functions.