My Job For A Job

As a member of the HR department of a small retail company, I have been tasked with implementing a new employee training program. This class is being designed especially for our new customer service associates to ensure they are successful in their new position. “Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creation of your service, reduce production costs, reduce mistakes, build confidence in your workforce, and create a better working environment” (Benton, 2014). Making sure that our new employees are fully trained is an investment in our company. When we have a skilled, trained workforce, productivity and efficiency will remain high.

How are new employees being trained? I would expect ongoing conversations/meetings during their first 6 mos. related to OTD, CSR Follow ups, and other service expectations on a regular basis. The newbies need to understand their role in the success and growth of the company by providing excellence in customer service. Is this being done?

Because there must be different levels of training for new and existing employees at DCI tailoring training sessions to capture every employee at DCI is essential (“Developing effective instruction…,” 2008). The proposed training topics include; (a) sales training, (b) customer support training, (c) service inquiry training, and (d) billing question training. Presentation and delivery of each topic in differing training platforms to warrant employee development and understanding is vital to success in implementation.

I started working for Grand Rapids Community College as one of their student employees, not too long ago I was assigned to the Lakeshore campus at the Midtown Center, the campus had very few employees, and so the responsibility of training the new employees was designated to me. It was the most challenging task that I have ever encounter, because I felt that I was not fully train for the position. Despite that I knew the basics of what they needed to know on their first day. I know they need to be familiar with their surroundings, as well as, how to answer questions properly, and how to handle different technology devices.

When a company is hiring new people I am sure we would all like to think that, ok I am hiring an adult he/she will and should know what to do if ever crunched in any bad situation. That cannot and should not be assumed. Proper training is vital for any company. The training of employees is important and crucial for any company, simply because it majorly contributes to the success or failure of the company. Training is important for managers, current employees and new employees. Although, employees may argue that training is a waste of time it is important to stay on top of everything and always remain prepared for any situation. Continually training and updating within a company is important because it keeps employees up to date on many things such as the use of new technology, technology is forever evolving. Training is an opportunity to introduce and implement new company policies, rule and regulations. Training creates and offers a safe working environment for all employees and managers. It also creates opportunities for personal growth, promotional opportunities and overall a healthy work environment. Furthermore, training is the key ingredient to a company staying on the edge when it comes to its competition.

New Kids on the Block is a book and a retail customer service organization with more than 30,000 employees. Within the organization, roughly 5,000 employees are serving as the heart of NKOTB, they are the “Customer Service Representatives”. Directors for the customer service center suggested that supervisors are not managing the call center representatives suitably and have failed on meeting company goals; they feel this could be due to lack of skills provided by insufficient training. Before the organization experiences loss of market share and profit, NKOTB would like to hire a consulting group to assist in a training development plan for revision on new and improved customer service skills for the call center. NYCMP Consulting places the needs of NKOTB as our highest priority and we would like to introduce a proposal for an efficient program that can prepare supervisors with the best leading skills to fulfill the vision of the company. As an

My previous work experience was in retail management and transportation dispatch management. I enjoyed my work, but I wanted a purposeful career, so I decided to embark on a new journey to pursue an

While conducting the extra training it is important to maintaining knowledge, incorporating some team building excursuses or exercises will go toward building a strong base for employees. While consulting for a company in Tucson Arizona, I was presented with some of the similar issues, more interaction with the upper management went a long way in

In each area there is one manager that oversees, works directly on the floor, and helps train the new employees that come into the store. A lot of the training that they attempt to do is hands on and when there is a situation that presents itself, that is when they do a lot of the training. The busy season at Lowe’s starts at the end of March and goes through August. Before March ends the managers hope that they have all of their new employees trained and are ready to go. Their design for training new employees is sloppy at best, due to the lack of time to train them properly. There are a lot of gaps left open and this keeps their new employees exposed and not properly equipped to handle what they will encounter. They start the new employee off by having them watch a lot of training videos that take almost two days in total, and the videos still do not explain all that is needed. What these videos focus on really does help somewhat with the job , but they are very repetitive and can definitely be made differently to help out new employees. With Lowe’s being such a busy place in the summer time, your employees have to be ready to hit the floor running. For some people, you can get away with doing this, but there is some serious technical stuff with the computer that those videos do not teach the employees before they hit the floor. The computer

In my previous employment to Safeway, there was a particularity high turnover of day stockers; and often, management would be too overloaded with training extraneous duties to properly train newcomers. In support of the whole team, I would take it upon myself to train the greenhorns. Over the course of a few months, (and a few handful of newbies), my success at new personnel training had gone noticed, and the turnover rate had dropped

Gaining a deeper understanding of how adults learn best for training purposes can help all companies overall. From the day, a person is officially hired up until the first day of official training occurs; the new hire goes through a getting to know their new work place climate. As mentioned in the meeting begin new with a company can be incredibly overwhelming, this only hinders how effective training can be. The message of when to train employees stuck out to me since I have always been trained the first day of a new

How is the training being conducted on existing reps and new hires currently and how much time exactly is being allocated to that activity?

How is the training being conducted on existing reps and new hires currently and how much time exactly is being allocated to that activity?

from past events, this learning may be a secondary role in their lives, tend to be much more diverse, often they are self-driven, and finally the learning is for an immediate goal.” (Tatro, Z. A. (2017) So the best way to approach this situation is to allow them to operate the best way they feel comfortable and slowly correct them in a way that best aligns them to the goals of the company, It can be challenging to train a person that has prior experience with a different company, however they tend to have a better understanding of what 's expected of them so it might be easier to align the person to the overall goal of the company rather than training a new employee that has no prior experience. This is due to the fact that they have

A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.