My Leadership At Piatt's Landscaping

8. Based on how the textbook defines the four dimensions of Customer Service, name two companies that you are familiar with that, in your opinion, are leaders in customer service excellence. (This is your opinion; do not use the Nordstrom’s example from the text). Honestly I can say the Ferguson Enterprise is the MOST customer oriented company I have ever worked for or known of. Soma Intimates is definitely second due to how much research they use to learn what their customers want.

Some of my leadership experiences consist of being in LDS church presidents such as president, First counselor, second counselor, and secretary. I have also been a youth leader in my 4-H club, The Coltman Wranglers. A school activity I have participated in was on the Panther’s swim team in eighth grade, then junior and senior year I was on the Bonneville high school swim team. I participate in FFA through the Technical Careers High School. THis year I am our FFA chapter’s secretary. Last year I was on the Rangeland team, which is when we study plants, soils, and we have five cards to go through about the rangeland. Last year I was on the parliamentary procedure team, which is a speaking event along with a test, I also competed on the ag sales

Datatronics is a worldwide, high-performance supplier of integrated resource planning solutions to many global companies. Datatronics products include products used for telecommunications, industrial controls, medical, power supply, automotive, and computer supplies. This case study assignment explores key issues and role of customer service, with respect to the US branch of the company located in Romoland, CA. It includes a comparison of customer service and customer satisfaction. Joel McGivern is the Chief Information Officer, while Matt Rubenzahl is the head of customer service center, North America. Matt is required to evaluate the status of customer service at Datatronics and provide recommendations to the Joel, the

Enterprise is focused on customer satisfaction in all aspects of their operations. Their overall goal is well documented on their website and presented in many of their national marketing campaigns. These marketing campaigns include commercials and social media buys that are shown on major networks. They currently use questionnaires that ask customers to answer questions based on two criteria. The first asks the customer to rank the overall experience at Enterprise. The other is a simple question asking the customer is they would rent again from Enterprise. The response rate for most customer surveys is very low, this is due to long and complicated surveys and questionnaires. This questionnaire is a tool called the Enterprise service quality index (ESQI) and provides an easy way of collecting information quickly to measure their results. The questionnaire focuses on top box positive feedback. Customers who stay local to the company will generally be free positive marketing for Enterprise. This free marketing from the customers is in the form of referrals to friends, family and colleagues.

For instance, I once allowed the students to complete a worksheet in class in pairs. As I was walking around, at each instance that I passed by John, he was talking to his partner about something unrelated to the problem. I had to repeatedly tell him to get back to work.

12. Describe one good and one bad service experience that you encountered. How did this change your perceptions of the company?

Providing excellent services to our customers have always been our priority. In order to improve our team-members competences, please take few minutes to rate the services that you received from our company. Thank you

The way I look at and feel myself today would readily reveal not only the palpable changes in me but the undeniable transformation that happened to my whole self brought about as a product of my undertaking the Superintendents’ Leadership Program. A number of my subordinates and local stakeholders have noticed that difference in my person since I subjected myself to the strenuous but enjoyable regiment of the Superintendents’ Leadership Program.

As I stepped foot into the house, I noticed that there was no longer wood crackling each time I would walk. The house smelt as if you had just bought a new car, and it was a lot bigger. I was happy, but that did

I looked back onto the house as if it were a museum, an artifact- perfectly tact cleaned as I remembered back when I was four years old finding a yellow hot wheel sport car on a window seal remembering the hallways much grander and much larger than they were now. When I rubbed my hand against that seal, I expected dust from years of a messy bedroom lived in by twins with too many stuffed animals. There was none. There was none like that matchbox car lost underneath my bed. My mom wiped it down before the endless showings to people who never cared.

business purpose. All-in-all their promise is to have the best quality in customer service with a

Services are provided by highly qualified, cooperating with each other, mutually respectful and stable staff,

Regarding the management behavior, although I can execute instructions well, I prefer to deal with ambiguity which allows me to exceed people’s expectation. I enjoy using my own judgment when handling business problems with no clear answer. At the same time, I understand that if you would like to

Service Quality as described by (William G. Zikmund, 1993) “is the degree to which the performance of service provider’s matches customer expectations. It can also be defined as those essential characteristics of a service that measures its excellence”.

Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points.