My Personal Favorite Chain Of Hotels

1311 Words Dec 8th, 2014 6 Pages
I choose to focus on Marriott International Hotels. This has always been my personal favorite chain of hotels to stay at. Marriott is a leading hospitality company with revenues of nearly $13 billion a year, a fortune 500 company, and over 4,000 properties in 78 countries. They have a majority of their properties in the United States and Europe, but also have properties in Africa, Asia, Australia, Canada, Caribbean, Central America, Mexico, Middle East, and South America. I will discuss this company’s strategic plan, policies and procedures, vision, and more.
First off, it all began with a root beer stand. John and Alice Marriott decided to open a root beer stand in Washington, D.C. in the summer of 1927. After this was such a success, they decided to expand and open restaurants in 1953. Then, in 1957 they opened their first motel in Arlington, VA. Eventually, their son Bill Marriott took over the family business and made the company one of the world’s leading hospitality companies. The Marriott offers a variety of services to their customers. They have certain rewards programs to save you money, complimentary breakfast at some of the hotels, great customer service. They also book events, like social events, wedding receptions, meetings, etc.
The Marriott says they do not have a mission statement. They said they have a vision statement instead, which is “to be the #1 hospitality company in the world.” They value putting people first, pursuing excellence,…
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