My Position At Cooper Tire And Rubber Company

1105 WordsOct 10, 20155 Pages
The job I have selected is Customer Service Representative II. The Customer Service Representative II “processes orders, prepares correspondence, and fulfills customer need to ensure customer satisfaction”. The Customer Service Representative II is familiar with standard concepts, practices, and procedures within their particular field and department. They rely on limited experience and judgment to plan and accomplish their goals and tasks. A certain degree of creativity and latitude is required for this type of position in their industry. This position has no report and works under general supervision, they typically reports to a supervisor or manager. The reason I chose this position is this is my current position at Cooper Tire and Rubber Company. This assignment will be a great chance to compare my current job with averages across the United Stated. Customer Service personnel is needed in many different industries within the US. The website puts shows the data in percent form. The industries utilizing the most Customer Service Representatives are retail and wholesale companies with a total of 22% of the representatives in that industry. The next industry utilizing Customer Service Representatives is Insurance with 12%. The final three industries are business services, financial services, and MFG durables. Cooper and Tire is in the retail and wholesale section. This industry requires Customer Service Representatives to process orders, maintain customer

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