University College Cork Review www.ucc.ie Case commentary provided on: Do Something-He’s About to Snap by Eileen Roche Big Shoes to Fill by Michael Beer Bob’s Meltdown by Nicholas G. Carr We Googled You by Diane Coutu When Steve Becomes Stephanie by Loren Gary and Brian Elliot Moonlighter by Bronwyn Fryer Micromanager by Bronwyn Fryer All the Wrong Moves by David A. Garvin Riding the Celtic Tiger by Eileen Roche The Best of Intentions by John Humphreys Steve Carmody Human
on the exam. 88 STRATEGIC HUMOR 111 TOOL KIT The Process Audit Michael Hammer Redesigning business processes can generate dramatic improvements in performance, but the effort is notoriously difficult. Many executives have floundered, uncertain about what exactly needs to be changed, by how much, and when. A new framework can take the mystery out of reengineering business processes and help you comprehend, plan, and assess your company’s process-based transformations. 20 FORETHOUGHT Firms from