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NT1330 Unit 1 Assignment 1

Satisfactory Essays

Starting September 9, 2015 at 4:00PM we will begin to notify our customers of their installation appointment date through an automated phone system that we call PAC; which stands for Premise Activity Confirmation. This new process will help to improve the customer experience by giving our customers that require a field visit the convenience of a reminder call up to 3 days before their due date. Below is a detailed explanation of how the process will work. Once an order has been processed that requires a visit from one of our field technicians and the due date has been scheduled the system gathers the contact number on the order and it is placed into an auto dialer queue. At 4:00PM customers will receive these calls and hear the following

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