NVQ 5 unit 501

4174 WordsOct 15, 201317 Pages
Unit 5 Use and Develop systems that promote Communication Learning outcome 1 1.1 I communicate with a wide range of groups and individuals on a daily, weekly, and less frequent basis within my role as care home manager. These include other managers, operations manager, managing director and company owners as well as support workers, clients, team leaders, social workers, care managers, families, health and educational professionals, learning disability team members from 6 different boroughs etc. I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with the different individuals mentioned, for example clients may need to feel valued supported and…show more content…
1.2 my job role as a care home manage, it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals as mentioned in 1.1. Good verbal communication is an inseparable part of professional communication. In a business, I believe you come across people from various ages, cultures and races. Fluent verbal communication is essential, to deal with people in important meetings or other events/situations. I also think that a self-confidence plays a vital role which when clubbed with fluent communication skills can lead to success and I make sure I don’t forget this when communicating in my job role. I carry out the supervisions to my team leaders as well as support workers to promote and support an effective communication within their role. I ensure they undertake the relevant training to help them communicate better to lead our company to a success. Within my role I sometimes had to do public speaking which I had to address a group of people and as we already know this is another form of verbal communication. I always ensure I am well prepared and organised for an effective speech. I do strongly believe In public speaking, my speech must be prepared according to the type of audience I are going to face. The content of my speech should be authentic and I must have enough

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