NVQ Understand how to make telephone calls

1131 WordsMay 19, 20145 Pages
Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you, for example if the person you rang asked a question and you didn’t know the answer, you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking to the person about. I.E. if I had a relevant job for a specific candidate, I wouldn’t speak to them about something that was completely irrelevant to their skill set. 1.3 - Describe different ways of obtaining the names and numbers of people…show more content…
For example, if we were advertising a job that we recently had in the Coventry area starting on the 24th April 2014, we wouldn’t put a job in the Birmingham area starting on the 16th January 2014 as this would lead to having no relevant candidates applying for the job. 2.3 - Explain the purpose of confidentiality and security when dealing with callers The purpose of confidentiality and security when on the phone to callers is so that no one irrelevant to the business gets that information. For example maybe when on the phone to a candidate and asking for personal details about their current phone number for example, if someone who wasn’t working in the business was in the room you wouldn’t repeat the number back to them as the person who isn’t relevant could then have that information to use. 2.4 - Describe the

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