NVQ Understand how to make telephone calls

Texts can be interpreted in many different ways. Phone Call by Berton Roueche, is a short story drama about a delivery man whose truck breaks down and gets into a bit of trouble. This short story is a good example of how you can find two very different readings in the same story. The dominant reading is that the male is innocent and the woman is just paranoid and overly suspicious. The resistant reading is that the female is innocent and has the right to be suspicious and the male is guilty with the intent to take advantage of her.

Conference calls make it possible to speak to multiple people simultaneously. This is extremely useful when the people required to be involved in the call are based all around the country.

Gaining your own information when talking to someone is very important, you can begin to create your own opinion on the person and work out ways in which it is best to communicate with them. You can also have a full, in depth conversation with someone which can be face to face which will enable you to find out a lot about a person by being face to face.

When communicating with family members it is important to respect confidentiality both from the family member and the service user. Knowing so much about a service user over a period of 6 months can cause complacency in what staff know about a client and where communicating with family can become controversial. I always check out who is calling or enquiring about a client before disclosing any information. Client confidentiality contracts are signed by service users and next of kin is identified. Staff members also sign a confidentiality agreement to ensure there are procedures should confidentiality be broken.

I have selected ‘Sainsbury’s’ as my organisation and I will explain the types of information used in my organisation. The following are:

This is the information which allows the candidate to understand if they are suitable for the role with the requirements that are set by the organisation. This is normally required for a known knowledgeable job which requires the candidate to fully understand the area of work. Organisations normally set a minimum level of qualifications. (Such as minimum C in Maths GCSE.)

7. Describe a situation where information normally considered to be confidential might need to be passed on.

Answered and screened two or more phone calls at a time using the multi-line switchboard, effectively directing the customer to and from the department of their asking

19. What are at least four guidelines for effectively organizing and making job search telephone calls?

Talking and listening are essential life skills. The ability to talk in order to communicate and exchange ideas and information, to negotiate with others, to express feelings and emotions, allows human beings to function well in the world and to be full and active members of society. Communication, to be effective, requires the ability to listen, to understand and to make sense of what is heard. On the personal level, when we listen, we give attention to the other person in such a way as to allow them to feel heard, understood and therefore respected. In that way, listening is more than

Throughout the phone call it would be necessary for me to stay away from lecture/infomercial type conversation

We’ve all seen films and television shows where there is a phone conversation of some kind. Some phone conversations are written from only one person’s perspective while another that cut to one person’s part of the conversation to the other person the second the first person stops talking and vice versa.

Determine the talker's needs during the interaction. At the beginning of a conversation, the talker may be tentative and not say what he or she means. Whether he or she continues often depends on the listener's initial response. Stay neutral and try to listen objectively. Direct, clear communication rarely occurs when information flows one way. Listening blocks are obstacles that interfere with our listening they

One of the largest obstacles VoIP needs to overcome is the issue of security. Just taking a look into the email of any person can show why this is the case. Spam is rampant in email and VoIP phones would be subject to the same spam problems. Scripts could be written to call numbers and speak or play the ad on the user’s cell phone. This could wreak havoc without proper laws and measures implemented to prevent this. There is also the issue of hackers gaining access to calls over the Internet. “VoIP devices such as IP phones, Call Manager, Gateways, and Proxy servers inherit the same vulnerabilities of the operating system or firmware they run on top of.” (Intrusion

In recent years, calling has decreased in popularity. New ways of communication have risen and many have forgotten the benefits of calling. Calling can be a more intimate form of communication. Calling can also remind the person how much you love and care