NYC Health And Hospital Case Study

Decent Essays
The New York City Health + Hospitals system has a mission to provide the highest of quality of care, so that New Yorkers can live their healthiest lives. Vision 2020, a new initiative launched in April 2015 by NYC Health + Hospitals, aims to provide patients and their families with coordinated safe care that exceeds expectations by year 2020.
The plain field of healthcare has changed since the implementation of Obamacare in 2014. NYC Health + Hospitals has to reexamine how we do business. In order for NYC Health + Hospitals to stay viable in a competitive marketplace, we have to get back to the basics of caring for our patients. We cannot allow external priorities and influences distract us from our core mission. We have to conduct our healthcare system through the eyes of our patients. We need to establish an Institute of Patient Safety,
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A patient centric system puts an emphasis on the needs of the patient first to assure all measures are being taken to provide the highest quality of care. Patient centric care is driven by our consumers, however our vision has been narrowed down by our policy makers and regulators. They evaluate patient satisfaction and engagement through a limited Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey that may not address the real needs of our patients. The goals of the HCAHPS survey are to produce data about patients’ perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers; public reporting of the survey results creates new incentives for hospitals to improve quality of care; and public reporting serves to enhance accountability in health care by increasing transparency of the quality of hospital care provided in return for the public
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