NYC Health And Hospital Case Study

AMT Task 3 Cassandra Davenport ID:000366484 Program: MBA, Healthcare Management, 2/1/14 Mentor: Rusty Lynch 931-580-9182 Chapel Hill, TN Central Time Zone cdaven5@wgu.edu Current National Healthcare Trends and Policy Initiatives Affecting Healthcare Healthcare is in a constant state of change with movements that impact rates, access and quality of care. Hospitals have become more competitive due to the rising cost of care delivery and the reduction in reimbursement from payers. This causes difficulty in delivering quality care to all patients, which is being measured by mandated patient perception surveys, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS scores are part of value

The health care system must change to improve our nation’s health and takes strong steps to address the unsustainable growth of health care costs in America. We still have a long way to go before our health system become effective. We still have population that do not have insurance, have difficulties accessing their health care, or their needs are not met within the healthcare system. It is an investment in prevention and wellness and increasing access to primary care physician.

PROBLEM SOLUTION With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?

Christian Leadership Paper Our healthcare system is in a state of constant change. Just as the industry was adapting to the demands of countless healthcare reforms, the fate of regulations like the Affordable Care Act (ACA) and others like it, dangle in the wind. As the country transitions to a newly appointed administration, there is an increasing level of uncertainty among industry leaders. Federal, state, and local mandates continue to drive the need to improve the quality, costs, and outcomes of care which add to an already overburdened and burnout system. These coupled with our highly secular society who is primarily focused on the treating and curing illness through advanced technology, medications, and procedures has resulted in a

Regulatory Agency Paper HCS/430 April 20, 2015, 2015 Katrina Sullivan Regulatory Agency Paper Option 1: Health Care Segment When people think of health care, they often think up images from their own experiences in doctors' offices, clinics, and hospitals. Then there are the images of intense drama and hustling and bustling in hospitals and emergency rooms such as those presented on television and in the movies. These are all part of the health care arena, but it extends far beyond the emergency room. Health care agencies and governmental agencies mission is to improve the quality, safety, efficiency, and effectiveness of

In this case, this increases transparency in the market as it supports informed decision-making, which can help drive improvement that results in higher quality care, lower costs and more engaged patients. In addition, MONAHRQ has established partnerships with different organizations to provide customers with a system that has integrated the highest-quality of care in which ensures communities their required needs. The mission, vision, and values have a big role in hospitals working together with all of their patients to identify the health and well-being of every customer. Washington State hospitals and hospital systems also mainly focused on their customer evaluation and satisfaction values by respecting patients and their care, which helps them sustain a healthy and safe environment in a community that identifies with every individual patient.

Portfolio: Current Policies; Future Impacts Although the Affordable Care Act (ACA) became law nearly five years ago, the rhetoric overt the law and its provisions continue in Congress and around every kitchen table in America. While no one disagrees the healthcare system prior to the passage of the ACA was flawed, healthcare reform under the ACA continues to evolve and is likely to continue evolving in the future. Despite this, it is the law, and the healthcare industry is doing its best to keep up with the law’s mandates. For the hospital healthcare administrator, there are numerous changes affecting how hospitals do business, not only with the insurance industry, but with patients as well. The following overview discusses the basics of the ACA, the positive and negative ramifications for hospitals, and the impact the law will have for years to come. Although the final incarnation of the Affordable Care Act will develop over time, its premise of ending healthcare disparities and quality care for all citizens is long overdue.

As a global healthcare organization, our goal has always been to promote quality of care and optimal health to people around the world. We have a firm commitment to serve diverse communities with products and services that reflect the latest trends in innovation and the highest quality at reasonable prices to match consumer expectations and needs. We have established a culture founded on individual accountability that expects employees at all levels us to communicate openly and transparently; any strategic, operational, or financial challenges we face are viewed through a comprehensive moral

1). The IHI initiated this new framework of care because chronic health issues have become a global dilemma that has placed larger demands on healthcare systems, along with the aging population and longevity (IHI, 2016a). Other countries health systems outperform the United States in quality and cost in providing services for their citizens (IHI, 2016a). In order to meet the growing need for healthcare systems performance and to accommodate more enrollees through the ACA, healthcare providers and organizations must change their approach in providing healthcare for the public.

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) What is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and how can they improve the quality of health care that we receive when we go to the hospital? This paper will answer those questions and will also show why they are so vital to the healthcare industry.

Health care organizations should work on putting more emphasis on patient experience and satisfaction, such as giving evaluations when giving care. When it comes to patient satisfication the healthcare system should put their sole focus on making sure patient were well taken care of during their visit. Whether if the patient was satisfied or not with their experience. Patient experience/satisfaction in a hospital should always be a number one priority and getting the person back at 100%. Hospitals are always looking for ways to improve several different things such as technology, health in populations, reducing cost, maintaince, etc. But they fail to focus on the quality care, Avoidable harm is a worthy goal that all health care system should benefit

What is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and how can they improve the quality of health care that we receive when we go to the hospital? This paper will answer those questions and will also show why they are so vital to the healthcare industry.

Kathleen Sebelius (Health and Human Services worker) asked; “How can we serve Americans better? What can be done less expensively, faster and with greater transparency?” Staff and management from different human and health service agencies got together to develop a Strategic Plan and goals for the next five years. A few of the goals they have in vision are transforming health care, advance scientific knowledge and information, advance the health, safety and well-being of the American people, increase efficiency, transparency and accountability of HHS programs and

This will help with revenue and keeping their business growing. Customer service is kind of different in healthcare. Even though healthcare professionals do their jobs and take care of their patient’s needs, customer satisfaction has never really been a must. It is usually understood, do the minimum and get them in and out of the office and on to the next patient. We all know that when patients get sick they usually do not want to go to the doctor but they know it is a necessity. Since it is not an option, but a necessity; patients sometimes feel they do not deserve superior treatment. Now that there’s a patient satisfaction survey this will change the way customer service works due to the patient 's rating their experience. Therefore, the hospitals have to step up their game and set different rules. There needs to be many changes made from communication between staff, the quality of care, and the patient 's visit with the healthcare provider in order to increase their ratings.

Centers for Medicare & Medicaid Services (CMS) provided coverage to Americans since 1966 but has officially established their own agency in 1977. They help regulate and set standards for the healthcare industry by being a part of the United States Department of Health and Human Services. CMS manages Medicare, Medicaid,