National Association of Home Builders

2467 WordsJan 13, 201310 Pages
Week Three Sample Paper #2 Quality Award GM588 Purpose and Background The National Association of Home Builders (NAHB) is a trade association whose mission is to enhance the climate for the housing and building industry. A top goal for the NAHB is to provide and expand opportunities for all potential home buyers to have safe, affordable and decent housing. The NAHB also works with federal agencies on regulations affecting the housing industry in areas such as mortgage finance, codes, energy and the environment. According to the NAHB, about eighty percent of the homes built in the United States are constructed by NAHB members. In 1993 the NAHB and Reed Business Information, publishers of Professional Builder and Professional…show more content…
The Customer Satisfaction category allows the experts to look at the company’s design and delivery of products and services with a high level of customer satisfaction. The applicant will need to address how the company identifies market segments, the level of focus on the market segments, how product features and service are selected to best serve the market segments that were identified, how the company develops customer relationships, key factors in customer satisfaction and how the company obtains and utilizes customer feedback to improve performance. The Human Resource category addresses employee selection and development practices, motivation, satisfaction and compensation as it relates to the growth and success of the company. The experts will review the work environment, the morale of the employees, the benefits and the company culture. The applicant will need to address workforce development, staff performance management, and how both align with the company’s goals. The Construction Quality category will allow the experts to review the methods that the company uses to drive quality in the home construction process and ensure high performance and trouble free products and services. Applicants will have to discuss the quality standards that are communicated and demanded from the trades and how the company continues to educate and reinforce the
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