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Preliminary Assignment: NEXT-DAY AIR SERVICES This case study is referenced throughout the recommended course text “Business Data Communications” (Fitzgerald, J. and Dennis, A.; 10ed Wiley International Student Version). It concerns a fictitious firm, Next-Day Air Service (NDAS). The questions posed do not have one unique solution. There are too many options when dealing with LANs, WANs, MANs, BNs and the Internet, so a realistic network design and development problem can have several workable answers. The purpose of the preliminary assignment is to introduce students to the kinds of problems confronting those introducing ecommerce infrastructures in business situations. As with any real-life problem with ambiguities or unresolved…show more content…
Because so many new employees have been added at both the corporate and branch offices, a new full-time position has been added in Accounts Payable to handle the payroll and assist Lawson. The subject of paying employees weekly has been discussed as well. Case Figure 2 shows the NDAS organization chart. The branch offices currently batch all billing data by order date and send them daily by overnight delivery to the corporate office along with other interoffice correspondence. When Information Services/Data Processing receives the packages, it enters the batches and processes them daily. The billing processing normally takes place from 48 to 96 hours after freight and parcel delivery. Once this processing has been completed, the data base supports the resolution of any questions or problems associated with the billings. Because of an increasing volume of paperwork brought about by continued business expansion, the varying complexity of the billing process, and the preferred rates being given by competitors, NDAS’s corporate management has decided to automate the billing process throughout its Florida offices. This is the first step in a series of strategic moves planned to provide online transaction processing and real-time customer information through the Internet.

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