Neal Patterson's Expectations

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The expectations of the reader are almost forgotten immediately by Neal Patterson. Needs of the reader were lost, especially when it was assumed that all of the managers did not care. Not to mention writing “As managers -- you either do not know what your EMPLOYEES are doing; or YOU do not CARE”. This quote shows Patterson attitudes towards his managers. When Patterson decides to write this statement it takes away the humanity from his email, dehumanizing the readers. In the manner he has worded this email he does not show any empathy towards his employees. Additionally, a way Patterson forgets his reader’s needs is that he does not show that they are important instead he “In either case, you have a problem and you will fix it or
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