Need and Conversation

were necessary but not aggressive, remain polite to clients and remember that the client for all

There is a range of communication technology aids available, including devices known as Voice Output Communication Aids (VOCA) and Augmentative and Alternative Communication (AAC). VOCA are dedicated to communication and may not have any computer functions. AAC devices are either symbol or text based. There are also communication software that can be added to a computer, mobile phone or PDA to enable a person to type what they want to say and play it back so others can hear what was typed.

You need to be knowledgeable and efficient and show the company in a good light. A good call could be the difference between keeping that customers business or losing it. You should use each call, whether making or receiving as an opportunity to offer great customer service.

Following the basic description of the software I would then continue on be providing him with an in depth explanation of the features and functions that would be beneficial for his

If you receive a question from a client or customer that you do not know, you can either tell them that you will find the answer for them, or tell them to call someone else. Let's learn how to do these things professionally.

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

In working in the work force I have come up close and personal with situations with customers that need to be resolved in a professional way. Situations with customers handled properly and resolved hastily leads customers with a good feeling ;so that they will continue to come to your area of business. For example, when I was working at Hobby Lobby I became upon a very distraught and upset customer. The Customer wanted to make a return on merchandise but was missing her receipt. The customer began to yell at me and said that she just wanted to easily make the return and go on with their day. The person was unhappy because the product did work the way she expected it to for her project. I looked at the merchandise and it was worth more than twenty dollars meaning without the receipt the customer had only two options. One was exchange the product for a product that wasn’t defective like this one, or I could give the person store credit.

When working with clients I find myself explaining more about what will happen during the session on in the upcoming sessions as Bertolino (2002) states is done during the initial contact. When I talk with friends it is just talking we don’t discuss what the purpose of the talk is about. My friends and I always have the understanding that we are there for each other if we need someone to talk to, sometimes there isn’t a solution that needs to be found, at times it is just to complain about our day or about something that happened. At times this happens when I talk with clients but usually there is another issue that they are trying to talk about. I never have to tell a friend that there are specific rules of

Its always best to use closing time to get feedback from the client on how they felt the session went. Feedback is what will help make you a better cousnleor because you learn what works and what doesn’t for that client but what also may be a problem with another client so if you notice a pattern then you can adjust what you are doing to better serve your

**Best practice- acknowledge the phone conversation with the client. This helps with both the client and our team for clarity in case the communication is referenced in the future.

Counseling skills has provided me with a valuable insight into the helping relationship and how it is both created and maintained in order to encourage growth and development in the client. The factors involved within the helping relationship include considering Roger’s core conditions, congruence, unconditional positive regard and empathy as the three main characteristics necessary in a helping relationship. In order to fully incorporate all three of Roger’s core conditions, I as the counselor must be self-aware, as a lack of self-awareness may inhibit truly listening and understanding the client; self-awareness can be enhanced through exercises such as Johari’s window. Counseling skills such as body language and active listening also

Are you open to communication in your relationship or are you only willing to talk about certain topics? Do you have those "I won't talk about..." topics? Why is that? Can you call what you have a stable, healthy relationship when there are things you cannot talk about? You've chosen someone to be your most trusted friend and there's always more you can learn about your partner by communicating. Granted, there are topics that may have to wait for the right time to talk about -- not everything is advantageous to say, so save it for another time.

When having intimate conversations with my friends I tend to use a lot of “slang” which is improper English. I do not speak very proper or in a manner I would address my parents. With my friends I tend to curse, be loud, and speak bluntly. But when I have intimate conversations with my parents I tend to use proper English. I am quiet, I don’t curse and I think before I speak. As you can see depending on my environment there are people who bring out different sides of me. If I were to ever get my environments confused and start talking to my parents like how I talk to my friends I will be disciplined. My parents are very strict and they do not tolerate disrespectful behavior as they would say “I am not your friend, so do not talk to me like

In the article “Talk in the Intimate Relationship: His and Hers” by Deborah Tannen, you will begin to see and discover the differences in conversation between men and women. Discussed throughout this paper are the importance of metamessages, an overview of Tannen’s article, whether Tannen is fair in her article toward both men and women and whether I agree with Tannen’s article as well as experiences of my peer’s and myself.

A user calls the help desk for assistance because she is running two computers, one with Windows 7 and one with Windows Vista. She originally requested Windows 7 on her new computer to test the new operating system herself, but now her office mates, who share the computers, are interested in trying Windows 7 as well. Your user