Needs Assessment Paper

The employee especially concerns management because in customer service, the success of the products depends on the delivery. Thus, service organizations rely on their employees to create memorable experiences that develop a loyal customer base and ultimately carry out the organization’s strategic initiatives (Longstreet, Sturman, & Walsh, p.4, 2010). The group that will be receiving training for the training needs analysis will be the front of house staff. This staff includes: hosts, servers, bartenders and takeaway. This staff is considered the “front lines” and is directly in contact with customers on a daily basis.

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

Prior to attending this class, I thought that it was going to be a very boring one with long frustrating lectures. I was surprised at how much I was enjoying this class because it had to do with an area I have interest, which is, working in the community. Some of the challenges I encountered in this class was conducting a needs assessment, identifying advocacy article, and the elevator pitch. I can say honestly say that I learned how to conduct an actual needs assessment, although when I was doing my paper I did not quite grasp it at the time. It was not until the presentations I understood how it is done based on the information presented and the comments and explanation given by the professor. It was very important that I learned how to conduct the needs assessment, because my interest is working with low income individuals in different communities. Now that learned how to conduct a needs assessment I am excited to go out and gain some practical knowledge with a team. The lecture and the advocacy piece assignment helped me to understand what advocacy is all about; I now able to write, research and recognize and any advocacy document. The elevator pitch was novel to me and I had a hard time understanding how someone can give all that information in a minute. After the different scenarios that were role played during the presentations I got knowledge on how it is done. I also

Organization Surveys are provided by referral agencies and are required at the intake assessment and closure of case. This allows Four Feathers Counseling to collect data that can determine the overall success of each case and intervention used. Referral agencies will also contact Four Feathers Counseling to audit their cases. During this process they will contact clients as well. Four Feathers Counseling also will complete surveys that determine the types of cases and follow-up surveys that reflect long term success and/or sustainability.

Creating a strong and robust training program for the employees is essential to the success of the company. Training must be available for all employees through various delivery methods in order to meet the different learning styles and employee availability. In-person training will be provided with a certified facilitator along with a human resource representative. Materials will be provided in the form of training booklet available in print and electronic format. On-demand videos will be made available through the company portal. All training materials must be a part of new-employee orientation. Print media and on-demand videos must be maintained and updated in order to provide a refresher course to current employees.

Needs assessment is a term used to refer to the strategies that are adopted in helping clarify issues that are to be addressed in the course of a treatment of an individual. It specifically relates to the process of determining individual needs into a treatment. Simply put, a needs assessment is a systematic approach that is usually adopted to help identify community needs and determine the capacity of the program to address various needs of the larger population or individual needs to be addressed. For substance abuse victims, needs assessment entails the approaches used to facilitate abuse treatment and the strategies employed in that regard will include clarifying the direction and approach used to understand the drug abuse problem,

An organization with uncertain training practices needs to conduct a needs assessment. Summit Credit Union doubled their size in 2008 and invested in their training development. However, SCU has determined there is an inadequate amount of lender skills to perform their tasks. SCU will examine what is currently being trained and what is missing from the training program.

Training is an important facet of developing and managing human resources at any organization. Training should improve not only organizational efficiency and employee productivity but it must also improve employee skills and make employees feel valued. At Clapton Commercial Construction (“CCC”) Company’s Arizona location, it is important for the company to hire and retain good employees. To that end training and development should be essential and consistently provided to employees at all levels of the organization. Training program should be designed so that it is tailored to the particular function the employees perform in the company, and also so that the company as a whole works as a

Sycamore Community School District 427 is a well rounded school district for the amount of ELs that are within the community. With the small number of ELs, it poses a challenge on the administration on how to best service the student body to give them the best educational experience possible to help them thrive inside and outside of school. The school demographics being majority white and English speaking, and the ELs of a very diverse background, poses a challenge on creating two-way dual language programs in the district which would benefit the students most. According to The Bilingual Advantage, “Even if children and adolescents are not fully proficient in their primary language, enabling students to use their

Training in the retail industry is very important and will be the starting point for every single individual who works for our company to understand how they are representing the company. It will also give new hires a chance to learn more about the company history and what makes the company a unique one to work for. There are several ways that new hires should be trained when working in retail customer service including: presentation, case study, role play, modeling and on the job training. All of these trainings include a way to train individuals who learn differently, such as auditory, visual and kinetic. This is the best way to train new hires if there are a large group of individuals so that everyone is able to learn the information and apply it. This eliminates any way for a new hire in the retail industry to not understand the material.

Training is a planned effort to facilitate the learning of job-related knowledge, skills, and behaviour by employees as defined by Noe et al. (2010:273).

I have attached my proposal for a new training system for the small-chain, Italian restaurant, Marco 's. Throughout the year, Marco 's will hire employees, they will promote employees, they will fire them, and a majority of the new employees will quit. Marco 's has a high turnover rate, due to the lack of an effective training system. With an effective training system, it will increase employee morale, which will positively affect customer satisfaction. The benefits of investing in a training program outweigh the costs, it will pay for itself.

Employee training programs are important in a business' success. Without an effective training program implemented the business could suffer from confused employees, ill direction and incompetence. The new employee can only excel further when taken through a properly planned training program.

Keeping your company operating like a well-oiled machine is not an easy task, especially if your business has a high turnover rates, such as retail. In order to reduce the amount of time it takes to train your new employees to reach their full potenial, you need to develop a training system that is streamed-lined, effective, and efficient and gives your new employees the skills needed to be a good employee without overburdening them with too much information. Finding the balance between too much and too little information is the key to designing the most effective training system for your company.

A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.