Negotiate

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P ROGRAM ON NEGOTIATION AT H ARVARD L AW S CHOOL
AN INTER-UNIVERSITY CONSORTIUM TO IMPROVE THE THEORY AND PRACTICE OF CONFLICT RESOLUTION

EAZY’S GARAGE
DRRC Version
Confidential Information for Frances Litchfield, Dentist
You have been a steady customer at Jim Eazer’s garage for as long as you have owned a car, and your family has been a customer for as long as you can remember. Eazer’s garage is convenient to your house, Jim has always given good service, and up to now you have always gotten special treatment from Jim Eazer in the form of fast service and reduced bills.
You own a five-year old Japanese Merxedes with 75,000 miles on it that you bought two and one-half years ago for $5,000. One week ago you took the car in
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You both got a little hot under the collar and Jim then prepared a bill based on the estimate given in an industry-wide "Standard Manual" for the price of parts and how long it should take to do this job:
This version of Eazy’s Garage was written by the Dispute Resolution Research Center at the Kellogg School of Management. The original case was created for the Harvard Negotiation Project by Bruce M. Patton, based on an idea from the American Arbitration Association. Copies of the original version are available at reasonable cost from the Clearinghouse, Program on Negotiation, Harvard Law School, 518 Pound Hall, Cambridge, MA
02138. Telephone: 617-495-1684, Fax: 617-495-7818. This case may not be reproduced, revised or translated in whole or in part by any means without the written permission of the Director of the Clearinghouse. Please help to preserve the usefulness of this case by keeping it confidential.
Copyright © 1982, 1986, 1987, 1988, 1990, 1995 by the President and Fellows of Harvard College. All rights reserved.

EAZY'S GARAGE – Confidential Information for Dr. Frances Litchfield

$ 200.00
$ 418.00
$ 618.00

parts labor total

Now very upset, you refused to pay, and left. That night after the garage had closed, you returned with a spare key and drove your car away. The next day you were contacted by Jim
Eazer’s lawyer, who mentioned the possibility of a criminal complaint for conversion of a mechanic’s lien. The
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