Nestle, The World's Largest Food And Beverage Company

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Nestlé, the world’s largest food and beverage company, set out to transform its existing employee survey, known as Nestlé & I, into a globally consistent tool that would influence business decisions at every level. Its aim was not merely to make a ‘nice-to-have’ emotional connection with staff, but to empower Nestlé to act on the insights in a way that enhanced the company’s competitive advantage. The company formed a long-term partnership with Towers Watson to deliver a survey initially of 260,000 employees, about four-fifths of its workforce, involving many innovative elements and working together in every part of a highly complex organisation. The results were impressive: more employees than ever before lined up behind the newly designed Nestlé & I vision and the global participation rate to the survey jumped to 87%, up nine points from the previous exercise. Through connecting the survey to Nestlé strategy and business priorities, the company successfully created the foundations of a employee-centric business decision tool, being able to derive business-relevant insights from the survey. The new Nestlé & I transformed the ways in which the business uses survey data to continuously improve its practices, approaches and, most importantly, leadership style. Ambitions for 2020 – Key performance indicators Survey background Nestlé, founded in 1866, employs over 330,000 staff in more than 150 countries. The company’s business objective is to be the recognised leader

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