Netflix Hero's Journey

In late August 2015, Netflix was introduced to the Australian Market. Since its arrival Netflix has grown to have over 2.7 million users, surpassing Australian rivals Stan by over 2 million users (Roy Morgan, 2015). Netflix is a media streaming company that allows users to stream television shows and movies

Old Hero’s Back in Time “A hero is someone who has given his or her life to something bigger than oneself.”(Joseph Campbell). Joseph Campbell showed how important hero’s are by creating the Hero’s Journey and that you can be a hero just through writing and showing it through different characters. A hero shows that you can help other people to make the world better

------------------------------------------------- EMS Consulting ------------------------------------------------- Strategic Plan Three-Year Plan: Staying Competitive in a Dynamic Market Emilee Anderson, Morgan Hall, Vincent Nelson GBA 490 – 003 Dr. Ron Dulek February 28, 2013 Table of Contents Executive Summary ……………………………………………………………………………. 3 Issues and Recommendations …………………………………………………………………. 3 Industry Overview ……………………………………………………………………………... 5 Company Overview ……………………………………………………………………………. 6 Exhibit 1 – Five Forces Model of Competition ……………………………………………….. 8 Exhibit 2 – Driving Forces …………………………………………………………………… 10 Exhibit 3 – Key Success Factors ……………………………………………………………... 11 Exhibit 4 – The downturn of the economy has taken away many peoples disposable income and Netflix’s limited online library may have caused customers to question if it was worth it or not.

These first set of changes, cost the company one million customers and a ton of negative press in social media; including 12,000 comments of dissatisfaction. However, at this point, Netflix’s stock prices still rose. Unfortunately, on September 18, 2011, Hastings posted a new announcement to the company blog, trying to separate and over-complicate the two services. He then reversed the changes, in yet another memo, on October 11, 2011. By this point, however, it was too late; more displeased customers had left and Netflix’s stock prices had plummeted. Personally, I believe this situation caused a short-term public relations nightmare; to the customers who were affected at that time. Netflix retained over thirteen million subscribers; given time, I believe the new generation of customers will still be interested in the services they provide.

Blockbuster Entertainment, Inc. was once a highly successful and profitable brick and mortar home movie and video game rental store. At its peak in 2004, Blockbuster had up to 60,000 employees and more than 9,000 stores. The idea behind Netflix came from an unsatisfied, embarrassed customer of Blockbuster, Mr. Reed Hastings, now CEO of Netflix, paid a $40 late fee because he returned the movie Apollo 13 six weeks later (Zarafshar, 2013). He began to contemplate ingeniously about a notion to change the movie-leasing pattern into a more pioneering industry. In 1997 Netflix was started as a DVD rental-by-mail business without subscriptions. In 1999, taking a stride additional in the direction of evolving the industry, Hastings began the subscription-based business mode based on renting DVDs by mail with plans reliant on the quantity of titles taken at a time. Netflix put forward 120,000 titles for limitless monthly DVD rental with free shipping no late and per title fees. Since that time Netflix has become one of the most popular subscription services in the world, and is now valued at over $28 billion and steadily increasing. What factors contributed to the success and failure of these two companies?

Southern New Hampshire University Netflix Netflix is an entertainment company that specializes in streaming media and online video-on-demand. Over the years, it has grown to include film and television production and other distribution services. Its business model has changed, and so has its overall production cost grown to keep up with the increased market share. As a result, its current position in the market has made it more exposed to competition from other firms, which is why it needs to develop new strategies to remain profitable. Netflix has grown over the past years despite competition and its unprofitability (Helft, 2007). Therefore, to understand its success, it is important provide a microeconomic analysis of Netflix, its history, its products, and the market.

Current situation Introduction to the Company Netflix was founded by Reed Hastings and Marc Randolph in 1997 and was originally based out of Scotts Valley California. The business model that they were working towards was to create a company that would offer online movie rental service made available by streaming media as well as DVD’s that could be ordered online and delivered to the customers’ homes. (Wheelen, Case 12). Netflix had a strategic plan to undercut the competition in an effort to stress the market and force weaker competition out of the field. This was a very successful plan and over a period of years it was able to force the closings of most of its competing market to include the mega giant Blockbuster video. Using a business

I decided to go through the front door and I saw my mom Neith and my dad Ra in the kitchen making some Konafah. He went to his room and he saw my brother on his way, Ramses was in his room working on a new design to help out

EXECUTIVE SUMMARY Netflix began in 1997 as a revolutionary idea by CEO Reed Hastings and software executive March Randolph. Before long, in 1999 Netflix launched its major line of business, the online subscription service, which radically changed the way consumers viewed movies and television. For a young company in an innovative and growing industry, Netflix has set itself up for a tremendous journey. The company has had much success due to its adaption of a modern business model and strength in operations management. Its continued reliance on and improvements of operation management principles is necessary to continue growing and bringing in profits.

NETFLIX: CASE STUDY ANALYSIS Kevin Graham Capstone Project Minot State University July 27, 2015 Table of Contents Synopsis/Executive Summary…………………………………………………………………….3 Purpose of the Case Study………………………………………………………………………...3 Field of Research………………………………………………………………………………….4 The Netflix Business Model………………………………………………………………………5 Theoretical Framework: Porter’s Five Competitive Forces……………………………………...6 Issues and Summary Findings…………………………………………………………………….7 SWOT Analysis…………………………………………………………………………………...8 Porter’s Five Forces and Netflix…………………………………………………………………15 Major Problem Summary………………………………………………………………………...21 Alternative Problems to Face Solutions………………………………………………………….22 Conclusions………………………………………………………………………………………29 Recommendations………………………………………………………………………………..30 Implementation…………………………………………………………………………………..32 Weakness of the Case Study……………………………………………………………………..37 Appendix 1……………………………………………………………………………………….38 Appendix 2………………….……………………………………………………………………39 Appendix 3..……………………………………………………………………………………...40 References………………………………………………………………………………………..42 NETFLIX: CASE STUDY ANALYSIS Synopsis/Executive Summary Purpose of the Case Study Netflix was founded in 1997 with the intent to revolutionize the way in which consumers watch movies and television shows. Their accomplishments both in innovation and in customer base for their service indicate that the firm has been, and continues to be, successful in doing so. Currently, the

Netflix Case Study The video rental industry began with brick and mortar store that rented VSH tape. Enhanced internet commerce and the advent of the DVD provided a opportunity for

Netflix success has been driven by one primary thing: people hate returning videos. There have been several marketing schemes that have driven Netflix success.

Netflix, Inc. “Netflix, Inc. is the world's largest online movie rental service, with more than 10 million subscribers (Netflix Media Center, 2009).” Netflix exhibits dominant economic characteristics in the online movie rental business. They enjoy strong market size and growth rate when compared to rivalry competition. The number of rivalries are increasing,

Marketing Goals and Objectives Entering and transforming the video rental industry was a large undertaking for the start-up company. The first marketing objective the company undertook was the process of building a brand. Netflix’s identity was crucial to future growth and success. Without a strong brand, competitors with deep pockets could have easily duplicated the company’s business model. Secondly, leveraging technology was critical to establishing the business and infrastructure growth. The consumer base was the final objective Netflix sought to achieve. Retaining and growing subscribers were fundamental to revenue and marketing goals.

Netflix is recovering from one of the worst self-inflicted corporate marketing gaffes in years. After years of offering an excellent value to customers purchasing its unlimited single DVD and streaming services for only $9.99 a month, Netflix unexpectedly announced that it would be completely separating its DVD service from its streaming service, causing a price increasing of 60% to $15.98 for customers who wanted to keep both services. Overnight, Netflix angered many of its very loyal customers and lost over 800,000 of its 24.6 million members due to the debacle [1]. Adding fuel to the fire, Netflix decided to actually create separate brands and separate websites for the two services, keeping the Netflix name for its streaming services