Network Elements and Challenges, Case Studies: Commonwealth Bank and Dealsdirect.Com.Au

Company strategy is management plan of how to best use of company resources to achieve the business goals successfully, includes what products and services provided that can attract and sustain customers, how the company positioning in the industry environment, how to develop and increase their sustainable competitive advantage, continuous improvements of processes in different functional such as R&D, marketing, systems and operations, and how to deliver the superior value to customers.

The Internet over the past few years has seen a huge increase in online businesses and consumers. Electronic-commerce is expected to generate $36 billion in revenue during 1999, up 140% from last year alone.[1] With such a huge amount of money to be made on the Internet it is becoming very appealing for small businesses and start-up companies to try and make their niche in e-commerce. The Internet is drastically affecting the way companies and people conduct business now. E-commerce encourages growth in existing as well as new businesses because of lower overhead costs, the huge consumer base and the freedom of information flow. However the online revolution has created a large

Given the Commonwealth Bank Group’s franchise position, the organisation aims to capture the opportunity to generate growth domestically and outside of Australia by identifying and meeting more of the needs of its customers.

Virtualization also minimizes the cost of maintaining a datacenter by reducing energy cost, minimizing server sprawl and eliminating under utilization. As BMG embarks on their expansion projects, new virtual machines can be deployed quickly to accommodate the additional capacity required to grow their infrastructure dynamically without expending an enormous amount of capital.

According to the three different departments, Westpac group has divided customers into three types, including Australian Financial Services (AFS), Westpac Institutional Bank and Westpac New Zealand. This report focuses on the products and services of Westpac retail and business banking which belongs to a part of AFS. In addition, AFS also include St. George Banking Group and BT Financial Group (Westpac, n.d.).

CIBC has focused its core business on retail and business banking, wealth management, and whole sale banking. They have shown a proven track record of providing there customers with financial services and advice through a group upwards of 1100 branches worldwide. Strategies CIBC has portrayed is to continually find new ways to enhance the experience of the client and to stimulate safe revenue growth. CIBC has put emphases on creating deep meaningful relationships with all clients, constantly trying new ways to improve service and sales prospects and to create relationships with new clients while retaining existing clients for a long period of time (CIBC).

RBC Royal Bank is the fastest growing financial institution in Canada. It has gained a lot of success over the past few years. It stands in the first position among the top five banks listed in order of market capitalization on Toronto Stock Exchange as of November 2015. According to Henry John Heinz, “To do a common thing uncommonly well brings success.” (Henry John Heinz, (n.d)). RBC is following the similar strategy in its business. Savings account, Chequing account, and other retail banking products are offered by other banks too, but RBC offers the same products in its unique way. RBC has more of a focus on clients; it builds very good business relations with clients. Recruitment of its well-skilled employees is also one of

According to Turban and King (2003), internet technology renders retailers an additional channel for branding, transactions and customer relationship management, the adaptation of which may drive down retailers’ transaction costs, and ensuring faster and higher quality of customer interactions, resulting in enlarging the existing markets and consumer base. M&S realizes this and have tried to sell clothing via high street stores as well as via internet though they have experienced cost cutting, rationalisation and management changes in order to revive their business in recent years. Internet technology might enable sustainable competitive advantage, but problems remain on how to physically organize their online retail operations.

Companies go online to engage in advertising, buying and selling of products and services. Due to the increased competitiveness in the hypermarket industry, the adoption of e-business has helped companies gain a competitive edge over their peers in terms of reduced costs, increased revenue streams and greater customer satisfaction. Operational costs such

Proven business case benefits – increased branch capacity, enriched offers, reduced costs, full channel enablement

Some of the regional banks are Bendigo and Adelaide Bank, Suncorp-Metway Bank of Queensland and ME Bank.

The following literature review outlines a brief description about the popular bank of Australia, namely, Commonwealth Bank of Australia. The literature review discusses about the organizational structure, products and services. It also helps to understand the operations and functionality like the current processes and gaps of the organization. The problems or issues that are to be fixed by the new system and the information systems strategy are also explained here.

Many organizations industriously look for the opportunity to gain the competitive advantages in their industries. One of the opportunities that frequently used by the organization is the implementation of e-commerce. Thus, the e-commerce and the online sale transaction become popular in each industry. E-commerce provides many benefits, such as the saving of shopping time, the cost savings, convenience, and free from geographical constraints.

The use, acceptance, adoption and application of internet technology to businesses to boast their performances are not something new. Saffu et al., (2008), states that there has been a significant increase in the use and application of e-commerce in businesses in the past decade. E-commerce has benefits such as reduction in costs, increased business opportunities, reduced lead time and providing more personalized service to the customers (Turban et al., 2008). Internet banking or e-banking is one of the many tools of e-commerce adopted by the banking industry. Tools of information technology such as internet banking have significantly improved the quality of services offered by the banking

Today, The Royal Bank of Scotland (RBS) is one of the biggest banking institutions with its capabilities to provide world-class services whilst maintaining its reputation as a top financial services provider in the banking industry. Its leadership in this market is remarkable, and so are the ways the bank’s governing body has been able to manage the complexities, challenges and changes that come with the industry.