New Computer-based Communication Technologies Essay

2160 Words9 Pages
Today’s organization has access to communications technology that only a few short decades ago would have seemed like science fiction. From mobile devices more powerful than the first personal computers to the ability to create a team that never physically meets and resides in different parts of the world, the possibilities are vast. The issue for the modern manager then, is not only to understand these underlying technologies and the possibilities they provide, but also to stay cognizant of the limitations of the technology. After all, the goal is to improve the efficiency and performance of the organization, not implement the latest shiny new toy. This essay seeks to explore these new computer-based communication technologies,…show more content…
The clarity and source of the original message, the choice of medium and the state of the receiver all play a part in the process and impact on the quality of the communication. Not only is the quality of the message transmission at stake: the levels of trust and cohesion within an organization are effected not just by the contents of the message, but by the medium of exchange as well (Hannagan & Bennett, 2008, p. 305), (Clegg, 2011, p. 303).

Electronic mail (email) is the computer-mediated communications medium that is most familiar. The ease with which a message (and attachments) can be sent to one or more recipients anywhere in the world at almost no cost has made it an essential business tool, rivalling the telephone in importance. Because it gives the recipient time to compose a considered, thought-out response it may be superior to synchronous communications in some cases (Khoshafian & Buckiewicz, 1995). As well, email has evolved to serve as a quasi-project management tool and document repository (Berry, 2011).

However, that ease of use is also its biggest disadvantage: it is just too easy to press that send button. Users complain of “email overload” (Karr-Wisniewski & Lu, 2010), in which the volume of email has become so great that the productivity of the users is impacted. The literature reports some users refusing to check
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