New Voip Phone System At The Company 's Campus Essay

The primary reason that Butler University decided to change their current system was due to the fact that their original provider was not fulfilling the university’s needs. Butler had originally used Centrex as their service provider. Centrex, being an older system, could not provide Butler University with the modern, more up to date features that they needed. The Centrex system was based on features that were over a decade old, and customizing this system was done easily by any means. Butler began to expand and certain departments began to expand. This caused issues with the current Centrex system because

I have to make some assumptions regarding the network design for this new building. Since they are a regional accounting firm, constructing a brand new building, and mainly concerned with network errors and data reliability, I have to assume that cost is a lower priority. Cost is always a concern, but having accurate information is the

The CanGo organization is lacking a Project Budget. The group is disorganized and unsure if the project can afford necessary equipment and resources required to complete the project. CanGo’s project team or the project manager needs to develop a project budget, including the goal of the project budget. The project manager will use this budget to help determine if the project is on track and the budget will be used by a number of personal as a guideline to fulfill project milestones. Aspects that need to be considered and included in the project budget are employee compensation, contract services such as hardware and software, equipment and supplies, and the budget should include overhead expenses. Overhead and indirect costs allow the project to absorb part of the administrative costs of the organizations daily operations. Many software options are available on the market today, such as

2. Senior management has asked you to plan for the support required in the first year for the remote capture system after the project is completed. Assume that there will be two phone service people working 24-7 all year, one person providing online support 24-7 all year, four marketing people working on promotions full-time the first six months, two marketing people working on promotions the last six months, and one internal IT person providing technical support half-time all year. Create a resource histogram, similar to the one in Figure 9-6, based on this information.

The WAN will link all of the site networks together which will in turn boost the network speed and the way employees communicate. The communication aspect of the new network will incorporate a VoIP system and will be managed at one central location. “The great thing about VoIP is that it taps additional value from the already existing infrastructure without additional costs” This will provide the highest quality of phone network will saving on the cost of out phone services.

The initial cost of the project will be the sum of the development, project administration, implementation, and financing functions. Development cost include IT system design, process planning, and feasibility analysis. Hardware upgrades, software development, infrastructure improvements are included in the implementation costs. Administration expenditures cover other costs such as training, furniture, network infrastructure, utilities, and insurance. Kudler expects to use this system for a prolonged period of time; therefore, the cost of the life cycle will need to be calculated also. Furthermore, the benefits of worker productivity gain, expenditure decrease, and employee utilization gains will also be calculated in the economic feasibility analysis. Once the initial cost of the project is determined, feasibility can be determined on the economic level. According to article, “Implementation: The operational feasibility perspective”, operational feasibility will be achieved if the following steps are followed. Step 1, managers and employee negative perceptions of change must be addressed openly. Step 2, positive factors for change must be reinforced. Step 3, the highest stress should be dealt with first. Step 4, change must start at the top of the organization. Step 5, informal and formal lines of communication should be used. All managers and workers should be involved or represented in the design.

This determines the project’s outcome, usefulness, effectiveness, cost, and time it takes the project to be completed. This also determines the future outcome of the project and will be needed for an upgrade. The scope of the project will be determine and completed within six months. The resources constraints of completing the project will be determine by cost and time. The cost could be higher from the original cost for the completion of the project. The expected cost of the project will be $50,000. This will include paying the project team, cost of software, and hardware. The V.P. of operations of Riordan Manufacturing will approve any changes made to the project. The project team that will be working on this project will be the IT department within the company.

In addition, there seems to be some connectivity issues with the backbone of the network. One of the biggest complaints included not being able to use Voice over IP. Therefore, a more suitable media that will increase their network speeds needs to be put into place. A final issue that needs to be addressed is the possibility of adding class room computers to the network. A cost effective, yet scalable solution is substantial.

Customers must use the internet to fill out an online form to address their complaints or service needs. These forms are processed by employees in your department. Currently the turnaround time on any given form is between four to eight hours. This creates a number of other customer complaints. Project Call Center is designed to reduce this turnaround time by 75% by creating and staffing a call center in Tampa. Building acquisition, building renovations, building fit out, IT system upgrades, and hiring and training of staff are estimated to cost $8.5 million dollars. This $8.5 million dollars can be paid evenly in any two quarters in the next year. In addition, seven new employees will need to be hired at $40,000 burdened labor costs per year to staff the call center. Management of this project could easily be done with the current in-house staff. Most of the work of this project would be outsourced and will have minimal impact on day-to-operations.

The scope of the project involves replacing these computers and getting new desks to accommodate the new desktops. Newer software will be added to the computers, including an updated operating system. College staff members will have to be trained on the use of the new computers and the software. The training will include live training and hardcopy training materials. The project has a deliverable of upgrading all the classroom computers in the business department. The college has 5 classrooms in the business department, and each classroom has 25 computers. All 125 computers will be replaced with newer all-in-one desktops with touchscreens. The vendor has been determined, and you will work with this vendor upgrade the computers.

The objective of this project is to help train DC Construction staff with their BRIX problems by planning how to operate the new system. The company will provide 20 laptops for this training session. When DC Construction changes their BRIX system, they will also change their financial system. Currently all locations have trouble with the financial and accounting system. The sites do not have a standard system, which may have contributed to the problem. The new STIX system will allow each site to have a high of compatibility through a standardized operating system. The company will implement the new system in six months, and will be operational, company wide, by August 30 next year. A development team will come up with a project plan to

In April 2003, Daniel Rowe, president of Prestige Telephone Company, was preparing for a meeting with Susan Bradley, Manager of Prestige Data Services, a company subsidiary. Partial deregulation and an agreement with the state Public Service Commission had permitted Prestige Telephone to establish a computer data service subsidiary to perform data processing for the telephone company and to sell computer service to other companies and organizations. Mr. Rowe had told the commission in 1999 that a profitable computer services subsidiary would reduce pressure for telephone rate increases. However, by the end of 2002 the subsidiary had yet to experience a profitable month. Ms. Bradley felt only more

Unified Communications has progressed toward becoming fairly a popular expression, yet we jump at the chance to allude to it as meeting, or union. Incorporating your office telephone framework with your PC condition is the ideal approach to enhance your business and streamline forms.

Two phones are required for the faculty members, they will not use their personal phone. Cell phone chargers in case there are technical difficulties with them, in case a charger stops working. Advertising will be important for the Hotline to reach out to the audience and users for keeping in touch. The laptops are necessary to log in to the Hotline web page. Also, the faculty staff can send information through service website, any information necessary to share, voice calls, video conference, instant messages; these activities keep the members active and upgraded to user’s data. After the fiscal year is final, the Hotline will request additional funding to help

VoIP is a relatively new technology and so the benefits are just beginning to be realized. VoIP technology has the ability to completely change the telephone industry as we know it. Big changes are in store for the way we use telephones and this section will address some of the changes to expect. Obstacles still stand in the way of progression and there are problems that need to be addressed before this technology can take over.