New balance

New Balance used Corporate Citizenship Management Framework (CCMF) to assess its current understand, performance, and organizational readiness in CSR. CCMF was devolved to help companies better understand and mange corporate as an integrated part of business. It involves around assessing and managing business practices in four interrelated domains of overall governance, product and services, operations and community support (Veleva, 2009, p.7).

New Balance is privately owned company, which is the second largest footwear manufacture in the United States and the fourth largest footwear manufacture in the world with annual sales in 2008 of $1.61 billion (Veleva, 2010).

New Balance was founded by William J. Riley in 1906 in the city of Boston. Riley started by making arch supports for customers who had to spend all day on their feet. Over time the building of arch supports led to the creation of his first running shoe in 1925. As part of a local running club, Riley capitalized on an opportunity to improve running shoes of the time and his designs became widely popular. His new running shoes became so popular that by the 1940’s that production spread from running to many other sports. Then the expansion of the manufacturing significantly increased as he realized a need to running shoes with more selection for wider feet, and

After reading the case study for New Balance I see a brand with great potential. A brand that has staunch traditional values and customer satisfaction as its primary priority.

The long-held belief that a business exists for the only purpose of generating profits for shareholders is quickly going by the wayside, as it becomes increasingly evident how much of an impact organizations have on communities and society. The ability of any enterprise to balance the ethical and economic factors and their respective agendas to joint fulfillment is the foundation of highly profitable and sustainable business for the long-term (Robert, Kodua, 2012). Staples, Inc., has one of the most advanced Corporate Social Responsibility (CSR) programs in the retailing industry today. The Soul Program at Staples is based on a foundation of four pillars which include Community, Diversity, Ethics and Environment. Staples has taken these four foundational elements and successfully integrated them into the culture of their corporation, transforming them into a long-term competitive advantage (Field, 2009). The idealized state of CSR Programs is to provide an agile, intelligent framework for integrating economic- and ethically driven programs effective (Robert, Kodua, 2012). Staples has done this by creating a culture of accountability, one that is defined by scorecards that measure highly specific objectives in each of these four pillar areas, in addition to benchmarking the company's own performance at diversity program attainment, training, and a continual focus on attaining higher levels of delivered value

New Balance (NB) had some great deeds and practices to flaunt on, specifically in the four categories of overall governance, community support, operations and products and services. New Balance was also an industry leader in many of the initiatives they took and were ranked fourth-largest footwear brand in the world. (2010, Dr. Veleva.V. “New Balance – Developing an Integrated CSR strategy.” Page 14.) However, they have been rather shy/reluctant about talking about their various initiatives they have implemented. In fact, their employees were also not completely aware of what the organization was doing from a CSR standpoint. If I headed public relations for the company, I would use tactics and strategies that targeted both internally and externally to promote the various good deeds/doings of the company. I have explained on them below:

The company has a great culture with nice and friendly employees. They have a challenging and fun culture which balances competition, camaraderie, and teamwork.

CSR is the concept that businesses should balance profit-making with activities that benefit society, as Bruce Dayton believed “businesses should act in the best interest of society” (Target, 2015). Accordingly, Target’s commitment is to design tomorrow’s Target through our value chain, building community and creating a great workplace. As such, its 5 core beliefs: innovation, leadership, growth, inclusivity, and community influence its ongoing commitment to CSR. Furthermore, they achieve this by concentrating on:

This recent reality, combined with globalization, is forcing companies to forge new kinds of relationships with buyers and countries. The financial valuation of companies are taking ever greater account of intangible elements, such as brands, patents and the company’s general image, with companies being bound to take account of these things in an effort to satisfy their shareholders. Environmental protection has become a highly motivating factor, and companies are being pressed to identify stakeholders with whom to team up. With brand value and reputation increasingly being seen as one of a company’s most valuable assets, CSR is now seen as building loyalty and trust amongst shareholders, employees and customers ( Tssa, (n.d.)).

The benefit to business of good Corporate Social Responsibility is difficult to quantify as it varies depending on the nature of the enterprise. Some scholars believe that there is a business justification for CSR. That is, what is good for the environment and society will be good for company profitability. And studies have shown a slightly positive correlation between CSR and financial gain (Steiner and Steiner, 2006). However, as Freidmanism claims, the first responsibility of business is to make enough profit to cover the costs for the future. If this social responsibility is not met, no other responsibilities can be (Hargreaves, 2006). Therefore it is critical that CSR activities are included in strategy formulation and that the level of resources devoted to CSR is determined like any other strategy – through cost/benefit analysis. Corporations will not throw money away…they need to see it

CSR lacks universal methods. The United Nations Industrial Development Organization (UNIDO) mentions that it is important to draw a distinction between CSR as part of strategic business management concept and charity, sponsorships or philanthropy. The latter applications make valuable social impacts that enhance the reputations of the companies, however, CSR is a continual effort instead of an instance. A few features that CSR should focus on are: eco-efficiency, employee and community relations, environmental management, gender balance, responsible souring, anti-corruption, stakeholder engagement and human rights. Utilizing some of these key features a company can bring competitive advantages into the market place. Increased sales and profits from operational cost savings as well as improved reputation and brand image and customer loyalty can result from a well-defined CSR strategy.

The athletic footwear industry includes all producers of shoes designed in an athletic style or for an athletic use. We define the active footwear industry as an industry that manufactures shoes for active lifestyles. The primary focus of this analysis is on the United States market as it represents roughly 32% of the overall footwear market (PRWeb,

New Balance International was founded during the early 1990s specializing in orthopedic footware to improve the fit of their shoes. Today the company continues its founding values in a highly specialized niche business of providing athletic footware in a wide range of widths and sizes which distinguishes the product from its competitors. With the philosophy of “one size did not fit all,” New Balance expanded operation from the US and currently markets its product in 160 countries in six continents. New Balance Inc. first appeared in South Africa In 1976 when a Durban based company obtained a license to distribute the brand. Under this distribution plan the company held a very small percentage of

Dr. Veleva’s 2010 case study, “New Balance: Developing an integrated CSR strategy”, examines the company’s history and corporate culture, and describes how in 2006 it started to approach CSR more formally, creating a CSR steering committee. In 2008, the company engaged the Boston College Center for Corporate Citizenship (BCCCC) to help develop a framework, conduct

However, stakeholders can be defined as including employees, shareholders, and consumers. CSR is a growing trend that is important to consumers, especially to the millennial generation. It is actually investing in the future of the company to conduct CSR and to formulate long-term, profitable relationships of trust with millennials, who are the consumers of the future. Proper CSR can also attract future talent to support and work with the organization. A 2002 study conducted by Net Impact found that more than half of the 2,100 MBA students surveyed indicated they would accept a lower salary in order to work for a socially responsible company. (Kotler & Lee, 2005). CSR can be a means of not only building a positive brand image and respected corporate philosophy, but also attracting young working talent and developing the company’s market share with the upcoming millennial