Nova Southeastern University H. Wayne Huizenga School of Business & Entrepreneurship Assignment for Course: SCM 5830 Supply Chain Management Submitted to: Ryan Atkins Submitted by: Bernardo Mayrinck; 305-978-6810 Date of Submission: February, 23, 2015 Title of Assignment: Nokia India CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. Student's Signature: Bernardo Mayrinck, …show more content…
India is a complex emerging market with limited infrastructure and various cultures Core Questions Analysis Mobile customers in India purchased their devices independently from their mobile services. Because of this method, Nokia has direct sales contact to the customer instead of a mobile service provider who could potentially have a better customized relationship with its customers. The first mistake Nokia made was to underestimate the volume required for battery replacement. Initially, Nokia estimated anywhere between fifty and sixty thousand recalls. Due to the media exaggeration of the problem with the battery, customers panicked and did not follow the protocols set up by Nokia. The role of India’s CEO should have been to recommend to corporate the need of a supply chain capability and strategy to adapt and deliver in case of a recall to any issue with their mobile device (Charles Dhanaraj, 2011). After initial panic and communication failure with its customers, Nokia changed their strategy by creating a team of local expert in logistics to coordinate the task at hand. The group created an advertising campaign aimed directly to its consumers. Its focus was to eliminate customer concerns regarding the problem with the BL_5C batteries and providing them the information on how to check for a defective battery and process to replace. Each customer care center across the country was assigned a Nokia
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Chase, R. B., & Jacobs, F. R. (2011). Operations and Supply Chain Management, 13e. Boston: McGraw-Hill Irwin.
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W.C. Benton, J. (2010). Purchasing and Supply Chain Management (2nd ed.). New York: McGraw-Hill Irwin.
Certification of Authorship: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas, words, either quoted directly or paraphrased. I also certify that this paper was prepared by me especially for this course.
Everyone does certain things when they can’t have what they desire and often they are mean. Whether they mean it or not it still happens. In “The Most Dangerous Game” Zaroff can’t be the best hunter in the world with Rainsford still alive, so since he could not get what he desired Zaroff hunts and attempts to kill Rainsford. In “All Summer In A Day.” Margot can remember the sun from while on Earth, however on Mars the sun comes out only once every 7 years causing the kids not to remember and to be jealous. Resulting in the kids locking Margot in a closet before the sun comes out because they can not get what they desire, which is to see the sun everyday. Both Richard Connell in “The Most Dangerous Game” and Ray Bradbury in “All Summer In A Day” we can see how the authors use actions and feelings to get across the point of people do mean things when they can not have what they desire.
CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.
The supply chain management is considered as a management concept from past two decades as the customers are concerned about timely and safe delivery. The competitiveness has been increasing among the companies to deliver the products as quickly as possible to the customers all around the world. This has made the supply chain management as a vital tool for the management. This is also measured as a competitive parameter for the companies.
Chopra, S., & Meindl, P. (2012). Supply chain management: Strategy, planning, and operation. Upper Saddle River, NJ: Prentice-Hall.
D. W. Griffith's The Birth of a Nation illustrates the highly contrasting characters that show Griffith's perspective of the racial point of view in America. His ideological development is white superiority and black subordination. The film deals with the events leading up to the civil war, the war itself, and the reconstruction of the South. The film illustrates the South's fight to incorporate blacks and whites. The film centers around two families, one from the North and one from the South. We see the war crush both families and the connections between them. In the long run, the blacks in the South are depicted as lazy, desire filled animals that can't control their sexuality. The film closes with the KKK sparing the lives of pure white women and Southern whites holding control using power.
Microsoft is a multinational corporation of the United States; It specializes in developing, manufacturing, trading software licenses and supporting a wide range of computer related products and services.. In terms of revenue, Microsoft is the world's largest software maker. It is also called "one of the most valuable companies in the world".
Several Cellular business of Motorola have experience this weakness resulting in downturn in business and losing most of their prestigious customers around the world.
Supply-Chain Management is the activities that procure materials and services, and transform them into intermediate goods and final products and deliver them, through a distribution system (Heizer & Render, 2011, p. 452). DELL is a computer technology corporation that develops sells, repairs and supports, computers and computer related products. DELL has realized that supply chain is becoming more and more important for the success of today’s business world and they work accordingly to keep a competitive advantage in the market. This study will examine to what extent Dell has used supply chain management to gain and retain a competitive advantage in the computer market.
Adolescents, who are neither children nor adults, stand with a foot in each world (childhood and adulthood). Their intellectual and emotional development is greater than that of young children, yet they are not fully mature. By age 14, their basic cognitive skills are substantially similar to what they will be in adulthood, although they lack the experience of adults. They are likely to have a well-developed set of preferences and a set of moral values.
Motorola, famous amongst mobile phones, and one of the top cellular phone companies in the world till late 1990, later it was captured by the company Nokia. While writing this case we have thrown light on the challenges and problems faced by Motorola around 2006-2007. One of the ideas incorporated in order to recapture the market in the year 2006 was to slash the prices of almost all the cell phones which impacted the returns of the company. Motorola did announce in the year 2007 that they will revive shortly and would have the market share back.