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Nonprofit Organizational Ethics

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Introduction:
I want to work in nonprofit organizations and am going for a degree in Business Administration. I looked for a number of nonprofit organization’s code of professional ethics and found that I liked the Colorado Nonprofit Association’s code of professional ethics because it covered a variety of situations and most importantly it covered honesty and respect for others. A specific ethical dilemma that I anticipate will be encountered in my profession is that I anticipate an irate customer. I have researched why people act as irate customers and ways that this can be handled in an ethical and respectful way and I have come up with a variety of reasons for why people act irate as a customer. An irate customer is a customer who is …show more content…

Premise 1, 11, 12, and 13 all talk about what to do. The first one says to “Listen to our stakeholders and make all reasonable efforts to satisfy their needs and concerns within the scope of our mission, and to strive for excellence and innovation and demonstrate professional respect and responsiveness to constituents, donors and others.” I can see this as being helpful because it says to make all reasonable efforts to satisfy needs and concerns within the scope of their mission. They also stated in eleven through thirteen to “act at all times in accordance with the highest ethical standards and in the best interest of the Colorado Nonprofit Association, its members, constituents, donors and reputation.”, “Openly and honestly tell the truth.”, and “Honor our commitments and promises to the best of our abilities.”. All of these in the code of ethics help to guide in how to deal with irate people and customers who have problems with the …show more content…

Kohlberg’s Moral Stages help to explain how people act the way that they act. Level 1 is Preconventional/Premoral. This is where “the child is responsive to rules and evaluative labels, but views them in terms of pleasant or unpleasant consequences of actions, or in terms of the physical power of those who impose the rules.” Level two is conventional/role conformity where there is good boy/good girl orientation and authority and social order are determined. Level three is post conventional/self-accepted moral principles where norms of right and wrong are defined in terms of laws or institutionalized rules. Then there is where the morality of individual principles of conscience where if one acts against social rules they feel self-condemnation and guilt. These principles help to not only see how people are acting at the time but they also help to show how over time that may be the phone call or afterwards how a person will

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