Nonverbal Workplace Communication

By observing us children learn how to interact with others, accomplish goals, and get along in the world. We are the examples, and what many do not realize is that our non-verbal messages and actions are stronger than our verbal ones. Non-verbal communication consists of expressions, tone of voice, eye contact, and actions.  The way you listen, look, move, and react tells the other person whether or not you care, if you’re being truthful, and how well you’re listening. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport. When they don’t, they generate tension, mistrust, and confusion. There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment in others.

Facial expressions through non-verbal communication are a sufficient way in listening, expressing emotion and giving feedback. Non-verbal communication is a vital element of interpersonal communication as it helps express emotion and personality through the process of exchanging information (Eunson 2012). Non-verbal signals such as facial expressions can be defined as

Nonverbal communication or body language makes up 55% of effective communication. This plays the biggest part in communication, and it shows the client or colleague more information than words alone ever could. Nonverbal communication includes facial expressions, body movement and gestures, head movements, eye contact, posture, and the use of distances and space. Understanding and using nonverbal communication can enhance the connection between you and others, navigate challenging situations and well as expressing interest in the conversation. this can also established effective rapport between you and the client or colleague.

Non-verbal communication consists mainly of the things people do with their body language. There are times where words are expressed and non-verbal communication could help emphasize the message. A few examples of nonverbal communication are hand gestures eye contact, facial expressions as well as tone and volume. I was given this assignment to observe a situation and take note of the nonverbal communication that occurred. I also had to observe whether the non-verbals were able to execute the message and if the behavior was acceptable.

Non-verbal communication | 1. Posture. This is the way in which someone holds their self, the way the stand etc. 2. Facial expression. This is the way someone’s face responds to an action or words. For e.g.…if someone was told something they like they would generally be wide eyed and smiling. |

Nonverbal communication plays an essential role in any conversation. Individuals who are aware of nonverbal actions during conversations can more effectively interpret what is being communicated.

My writing assignment is to explain nonverbal communication “messages expressed by nonlinguistic means”. (Adler et al 431) so that you may understand that verbal communication is just a small part of the communication process and that through nonverbal communication you can communicate without even using words or by the way you say the words. Let me warn you that you need to be very careful when trying to interpret nonverbal communication, because nonverbal communication can be ambiguous. What I mean by that is nonverbal communication can have more than one meaning as you will see later in this writing assignment.

There are many levels and moving parts in communication. We rely on both verbal and non-verbal forms of communication in order to send, receive, translate and respond to each other (Cheesebro, O’Connor, Rios, 2010). The spoken or written word only comprises of about 7% of our communication with each other. The other 93% is made up of voice quality and non-verbal communication (Heathfield, 2011). Non-verbal communication or demonstrative communication comes in many forms. It includes body language, facial expressions, eye contact, posture, touch and tone of language.

Nonverbal Communication is communication between individuals based on facial expression or bodily gestures rather than on languages. I noticed throughout the movie, all the characters used a lot of nonverbal communication with almost everyone. One example of this would be the scene where Peter expresses to his friends; Michael and Samir that he thinks his girlfriend is cheating on him. When Peter says this, the look on his friends face says, “You’re just finding out?” In this example, Samir and Michael were using nonverbal

Communication is not merely the use of words, but also includes nonverbal cues, such as, pauses and silence, in addition to the demonstration of vocal characteristics

Nonverbal communication covers all aspects of communication beyond words. It is anything from body gestures to the way words are spoken. The tone, demeanor, hidden meaning behind words, mix that with body language and what is creates in nonverbal communication elements. Even clothes and personal appearance can send a nonverbal message. Nonverbal communication accounts for nearly 65-93% communication means (Wood, 2014). One area where nonverbal communication sent a negative, incorrect message is the movie Erin Brockovich. The clothing of the main character sent the message that she was uneducated, white trash. This could not be further from the truth. She was an intelligent, single mother who saw a problem where nobody else did.

The workplace is not often the first place one would think that you need to convey warmth. In a professional setting, our society does not often think about the relationships and nonverbals that express and influence behavior. A virtuous leader is one who will lead their employees to achieve desired goals. An effective leader that provides job satisfaction is important in the workforce we have today. High job satisfaction enhances employees’ psychological and physical wellbeing (Ilardi, Leone, Kansser, & Ryan, 1983) This can in turn influence employee productivity and success for both parties.

The aspect of nonverbal communication has been studied extensively for at least four decades. During the 1960s, volumes were printed about "body language." While that label has become trite to the point of jokes, the subject itself is valid and has been given a more appropriate label: nonverbal communication. Words, in and of themselves, do not convey the entire message in any communication interaction. There are always nonverbal cues. Even in a telephone conversation, there is are cues in terms of voice inflection, tone, volume, speed. Loudness and/or a harsh tone, for instance, communicates hostility and/or anger. Whether the speaker means to convey that message or not is immaterial because it is the listener's interpretation that will set the tone for the rest of the conversation.

Nonverbal communication is behaviors and characteristics that convey meaning with out the use of words. Sometimes accompanying verbal messages, to clarify or reinforce them. (Floyd, Communicating Nonverbally, 2013) It is said to be true that nonverbal communication sometimes gives more information that verbal communication. People’s facial expressions, gestures, and personal appearance are all forms of nonverbal communication and it relies on our sense of vision. For instance, when my sorority and I get together for a meeting and the president of our chapter stands up in front of everyone to share information, it is important that we let her know that we are interested by nodding our head in agreement, smiling at her, clapping our hands, and keeping eye contact with her so she knows our focus is on her. For our chapter it is important to reassure our president that we are listening and focused on what she has to say by using nonverbal behaviors. Without nonverbal communication, it would be hard to tell when someone is interested or not in a conversation. Nonverbal communication helps us maintain

In every society nonverbal communication is one of the most powerful tools that a person can use to interpret the message that is being delivered. Even though verbal communication is fairly straightforward, nonverbal communication allows others to sense the true emotions of the person that is expressing them. For example even though a person may say that they are not irritated, their usage of voice may display otherwise. Nonverbal communication not only reveals hidden messages, but it also complements, substitutes, and exaggerates verbal communication.