Nordstrom Customer Service Essay

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

From what I have learned in life and in this course so far, customer service is one of the number one resources a company has at its disposal. With this position Maersk Customer Service may be the first contact customers have with the company or future customers. The ways I would develop learning activities is by recording calls to evaluate and use for training on what to and not to do. I would have a training program set for this position where they can take live calls under supervision or alongside of current customer service

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

There are many different forms for employee development; traditional training such as in a classroom, self-study courses using computer technology can be either the Internet, are using CD-ROM courses. Also establishing an Individual Development Plan which is having the employee do a self-assessment having them assess personal career

Set up a regular schedule for one-on-one discussions, where you give employees feedback on how they are doing, with suggestions for development. Employees like to know where they stand, and providing feedback shortly after a task is performed is most effective.

In 1901, Nordtrom, Inc, was founded by John W. Nordstrom and Carl F. Wallin who are Swedish immigrants. As the very beginning, it was a very small shoe store in Seattle, washington, howeve it has grown into a fashion specialty chain with global reach (Nordstrom, 2015). As of July 2015, the company operates 209 stores throughout 38 states in the United State and Canada. According to the company reports, the total net income of Nordtrom has been increasing in the past few years. According to Loeb, the net sales and total assets of Nordstrom improved at 8.5 and 4.8%. in addition, the net sales of the company reached $13,110 million and the net earning was $720 million in 2014 (2014). In order to make shopping become more convenient, the company provides its’ customers high-end clothing, shoes, accessories for women, men and kids. As of July 2015, Nordstrom has total 118 full-line stores, 183 Nordstrom Racks stores, two Jeffrey boutiques and one clearance store. In addition, the company also provides its customers through online at Nordstrom.com, Nordstromrack.com and Hautelook.com, a private sale site. Therefore it also helps the company make more sales from remote customers. Moreover, the company has expanded their business into a credit segment. By having its own cards, the company can increase its revenue by financial changes. According to Hoovers, Nordstrom provides its customers Nordstrom Visa cards including credit cards, debit cards

It was a typical Wednesday morning. I was getting ready for school and I was going to be wearing my very authentic shoes that I bought from Nordstrom. Today was going to be an amazing day because my family said we could go hiking after school. So I got ready and head downstairs to eat my breakfast. Today I had pancakes with some strawberries on the side. I ate my breakfast with delicacy because I just got my braces but I was so hungry, I basically devoured all my food. Then the time 7:45 am beeped on my watch which meant it was time for me to head to school. I picked up my backpack and catched the bus.

Nordstrom Company is determined to expand its operations through having wide market coverage. As a result, expanding to Japan would be the main investment to focus on where a number of branches will be opened and start operating in the country. The investment activity will be aimed at increasing the sales amount of the company (Wood, 2008). The investment will also be aimed at expanding the company so that its operations will be global. When an organization operates internationally, there is the possibility of creating networks that will enhance business activities. For Nordstrom, the investment activity will involve taking products and services closer to the consumers so that they will not have to travel to access them. The investment will also ensure that the company maximizes its profits through utilization of all the available resources. The investment opportunity will also ensure that there is the creation of job opportunities for people in

Nordstrom is a publicly traded corporation specializing in the merchandise of apparel, shoes, accessories, and cosmetics for women, men, and children. The company operates through two segments: Retail and Credit. The Retail segment includes 117 “Nordstrom” branded full-line stores, Nordstrom.com, 167 off-price Nordstrom Rack stores, Nordstromrack.com and HauteLook, and other retail channels including five Trunk Club showrooms and TrunkClub.com, two Jeffrey boutiques and one clearance store that operates under the name “Last Chance.” The Credit segment comprises of its own national banking segment that offers Nordstrom VISA cards, a VISA debit card and a private label card that can only be used in its Nordstrom stores and website.

Direct attention: He can improve his customer service by providing direct attention to what the customers are saying. Practice active listening so his customers feel heard. Clarify and rephrase what the customers say to ensure he understands them. He can empathize with and reflect their feelings by saying things like, “That must have upset you” or “I can see why you feel slighted.”

1. Where should the plants be located and what degree of flexibility should be built into each? What capacity should each plant have? Should be built with the capacity to supply to regional factories. The plants should be flexible enough to produce a number of different models.

Nordstrom is a fashion retailer that offers apparel, cosmetics, footwear and accessories for men, women and children. Nordstrom is based out of Seattle, WA with most of its stores centralized in California. It is known to be one of the largest upscale retailers with over 118 Nordstrom department stores and 167 outlet stores. Nordstrom is all about increasing its market share and delivering a memorable customer experience. They have newly acquired Hautelook.com, an online retailer, to enhance their online presence. They opened their first full line store in Canada this past year and plan to open five more over the next three years. The company also plans to open their first Manhattan store in 2018 and reach a total of 230 Nordstrom Rack stores by 2016. Nordstrom ended the Fiscal Year 2013 +11% to last year. They had an increased operating profit of 7.7% over last year and a net profit increase of 7%.

Executive Summary The research aims to investigate the relationship between how Nordstrom has adopted to improve its customer centricity by the SERVQUAL and the 3Ps analysis. SERVQUAL was developed by A. Parasuranman, Leonard Berry and Valerie A Zeithaml in the 1980s. According to Parasuraman, Berry, & Zeithaml, SERVQUAL is a multi-item scale developed to assess customer perceptions of service quality in service and retail businesses (Parasuranman, Berry, & Zeithaml, 1988). The five dimensions of SERVQUAL, which are tangibles, reliability, responsiveness, assurance, and empathy.

Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels. There are some employees who strive to help the patient by going far and beyond their line of duties, and as others are burned out and feel like they just need to get the patient in and out without really understanding the patient’s needs or