Nordstrom

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SHORT CASE 1: NORDSTROM Nordstrom, Inc.is an upscale department store chain in the United States, founded by John W. Nordstrom and Carl F. Wallin. Initially a shoe retailer, the company today also sells clothing, accessories, handbags, jewelry, cosmetics, fragrances, and in some locations, home furnishings. There are now 225 stores operating in 29 states across the U.S. The corporate headquarters and the flagship store are located in DowntownSeattle, Washington. NORDSTROM BANK & FASHION REWARDS PROGRAM: Nordstrom FSB, a wholly owned subsidiary of Nordstrom, Inc., is a federally chartered savings bank doing business as Nordstrom Bank. It was formed in 1991 in Scottsdale, Arizona, with its customer contact center in Englewood,…show more content…
Is Nordstrom Bank a Competitive Advantage for Nordstrom? If yes, how is it being achieved: via quality, efficiency, innovation, or customer responsiveness (or does it contain multiple characteristics from more than oneapproach)? Explain. 2. Evaluate this Competitive Advantage as being: a. Profitable b. Rare c. Non-substitutable d. Transferrable e.

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