North Metro Home Services ( Nmhs ) Is Owned By Cody And Tera Hopkins

The case study titled “Holt Lunsford Commercial” explains how Holt Lunsford is debating how to grow his Dallas-based commercial real estate services firm and how to advise a long-time client who is wondering whether to lease or buy an industrial warehouse. The case focuses on the highly competitive and increasingly institutionalized $50 billion real estate services industry, which encompasses property management, leasing, tenant representation, and other activities. What makes Lunsford's firm, The Holt Companies, special? The article explores what corporate strategy Lunsford should choose for his firm, and what recommendation he should make to his client.

Intro The business environment is very competitive. Consequently, companies need to offer customers efficient and reliable service. If they do not, customers will switch to more consumer efficient companies. Furthermore, as companies grow in size, it becomes harder to keep track of the growing amount of customer information. If a company does a poor job of organizing and maintaining customer records and data, it can result in problems for both the company and the consumer. This paper will focus on the Minnesota Mining and Manufacturing Company, more commonly known as 3M, and how it improved its customer service and reduced cost by improving its management information system. Sources consulted

North Metro Home Services (NMHS) is owned by Cody and Tera Hopkins, Cody Hopkins has over 20 years of experience in the plumbing industry as a master plumber. The company is a small privately-owned plumbing company headquartered in Stanchfield, MN operating from the residence of Cody and Tera Hopkins. North Metro Home Services has started to provide plumbing services for the north metro of Minnesota. The Company was started to take advantage of the perceived weakness and inadequacies of other regional companies in terms of quality and customer satisfaction. North Metro Home Services has maintained an excellent reputation in the community and industry due to the sales/management and administration skills of Cody and Tera Hopkins. North Metro Home Services provides top-quality plumbing and home services that include the following: Plumbing, Sheet Rocking, Flooring, Framing, Finish, Carpentry, Cabinetry, Countertops, Ceiling/Wall, Texturing, HVAC, Decking Installation, Maintenance, Siding, and Renovation. The owners of North Metro Home Services believe that most companies in this industry suffer two major problems. These are poor scheduling of job projects and poor retention of quality employees. Both lead to lower customer satisfaction, lack of repeat business and a low word-of-mouth referral rate. North Metro Home Services will continue to exploit these weaknesses to gain a greater local market share. However, NMHS wants to improve the efficiency of the business processes and

Changing the compensation strategy of the sales reps is of the utmost importance, because as it stands, they are just pushing as many new installations as possible, since they are rewarded per number of installation. This means that some of the installations are occurring in places that do not conform to company standards on space, ventilation, and wiring. This is causing more and more breakdowns, which in turn leads to many more service calls for the TSSs.

Smith Systems Consulting’s issues revolve around deficiencies in the processes and procedures that they employ, or choose not to employ. The work that they do is top notch, but keeping track of the details and presenting them in a favorable light is the primary focus of the work that needs to be done. The best case scenario will have to be a top down approach with a trickle-down effect. Train the senior members of management on new techniques for how to handle customer interactions and new techniques for how to build a customer’s confidence. Many times in industry it is not enough to simply solve your customer’s problems; after all you not only selling your services, you are selling yourself as well.

I think we need to build better relationships with our customers. With our current customers, it seems as if we are constantly just a one-time kind of business. We do not want to be that, we want the customers to return because they trust us. Not because they consistently have problems even with our help.

Home Depot strives to provide the highest quality service to its customers. Home Depot achieves this by hiring professionals such as, carpenters, plumbers, and paint specialists. These experts are invaluable resources for less knowledgeable customers looking for a certain product or working on a new project. The Home Depot staff can help customers pick out larger and more difficult items such as showers, vinyl siding, carpet, appliances, and plumbing. After the purchase, Home Depot will have the items delivered and installed in the customer’s home. Home Depot’s focus on “product authority” is one of the main and drivers for the company’s high quality service.

When Pamela began working for HouseMart as an assistant manager she took some liberties upon herself to improve customer service. She instituted training programs for part-time staff to help improve employee knowledge and to aid the communication process between employees and customers. The workshops helped the staff learn more about the products and become more knowledgeable in key areas for it do-it-yourselfers. During her time as assistant manager she also took it upon herself to personally handle customer complaints to make sure that the proper procedures were followed. Her focus on customer service and improving customer-employee relationships helped her improve upon her marketing concept. During Pamela’s time as assistant manager and even in her current position as manager she has made many improvements to the store as a whole; however, not all of these improvements are based on the marketing concept. Her focus on operations and profitability may have detracted some from the marketing concept.

High Quality Customer Service: By providing superior customer service, there will be positive future growth. This is done by focusing on customers and providing services and products they want. The sales initiatives are specifically designed to meet the needs of their customers. This is why they are ranked in the top 20 best performing companies and Home

growth and profit with the right partnership. Miller Kitchens and Bath has shown staying power

Hopefully some of the benefits that you will see with our suggestions are keeping managerial positions, and hiring employees with some background in customer service. Thank you for allowing us to help maintain your business in good standing and we hope that you will use us in the future if you come across any other

Customers are out there; however, after restructuring and the needed change has been incorporated, refreezing

Comcast is a large cable and satellite television provider in the United States. The company has been plagued with internal weaknesses and external threats in recent years and is in desperate need of turning around its customer service department as quickly as possible. Aside from customer service, the way the television industry is marketed to is changing, Comcast has to stay on the cutting edge in price, product quality, flexibility of plans, and customer service. Comcast has many different areas of their business that need to be analyzed to see where they can invest time and monetary resources to improve the quality of their product and service to their customers.

Campbell and Bailyn’s (C&B) Boston Office has long been the leader in market share and sales. This office was also used as a testing location for new organizational structures and new products and services. Changes in customer demand have decreased market share based, so the office needs a restructure. In June of 2007 the Boston office is reorganized under Ken Winston, the regional sales manager into “key account teams” (KAT). Concurrently, the review process is altered in a very odd fashion and Winston does not seem too enthusiastic about this change. Winston is preparing a presentation for the division leadership team and will discuss the effectiveness of the new

Customer service is an important factor to increase sales in almost all industries. Broadstripe, a small provider of cable, Internet, and phone services saw it as a solution to increase sales as their company was filed for bankruptcy protection in early 2009. To improve the customer service experience, Tony Lent, Chief Commercial Officer at Broadstripe, launched a 60-day MBG offering