Notes On Buffalo Wild Wings

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Buffalo Wild Wings Buffalo Wild Wings first opened their doors in 1982 with one restaurant in Columbus, Ohio and has grown into a popular, mainstream restaurant with a store in every state in the United States. They have even begun to open up stores around the world. Their slogan is “Wings. Beer. Sports.” This restaurant prides itself on being the ultimate place to gather with friends to grab some excellent wings, drink one of their many beers on tap, and watch sports. (About Buffalo Wild Wings. (n.d.).) Service Theater Framework The service experience includes four different aspects that must be understood before analyzing the experience: services setting, the service workers, the service customers, and the service process. The service setting is where the action or service performance unfolds (Fisk et al, 2014, p. 26). The setting can also be what the customer is unable to see (backstage). The service workers are those who work together to create the service for the customers including the seen and unseen. The service customers are the person, group, or organization receiving the service. Finally, the service process is the series of events during the service received (Fisk et al, 2014, p. 26). Service Issues The hype for Buffalo Wild Wings coming to Kearney was unsurpassed. I was just as excited to try this new venue as the rest of the town, even though I had been to other Buffalo Wild Wings around Nebraska. Unfortunately, my excitement was hindered by disappointment
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